The team at Signature Pools takes great pride in each and every swimming pool we build. Our goal is to provide our clients with the best pool building experience available! It is a great honor for us to receive letters of recommendation from so many of our past clients and we’d love to share them with you.
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10/31/2023
Our experience working with Signature Pools has been very positive! Todd was a pleasure to work with from the first phone conversation I had with him explaining the positive aspects of a fiberglass pool and all the way through the sales and design phase. Tom and his team were fantastic throughout the entire installation phase. Our kids were amazed that our pool was in the ground and filling with water on the first day of the install. They were already swimming in it before our yard was put back together. Erich has also been great to work with on the chemical side of things and is always available to answer any questions that I have.
Thank you!
Jim & Estela Benton
Oswego, IL
Thursday Pools- Goliath 1633 (California)
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10/30/2023
Dear Signature Pools,
Thank you so much for making the pool experience fantastic. We love our pool and the great memories we’ve started to create. We did quite a bit of research before selecting Signature. We spoke with several companies about gunite and other fiberglass options. We chose fiberglass because of the ease of maintenance and the quick installation process. We chose Signature because of the referral from the Swierczewskis. It was great to see their pool and talk to them about their experience. That, with the great communication with Todd, we felt confident that the end result would live up to our high expectations. Todd was very helpful in explaining all the options and working through some of the issues with the village and ComEd along the way. We always felt that he was available if we had any questions. We also appreciated his advice about which options/features we should have. Now that our pool is finished and we’re enjoying it, we’re thrilled with all the options we selected. The installation process was flawless. The crew was professional and experts in their craft. They were able to fit the pool through a tight opening and a tight turn to get to the back yard – like threading a needle. They drew an audience that was impressed with their ability to maneuver the pool so precisely. I also want to highlight all the people who facilitated the various aspects of the project. They were all incredibly professional, friendly, and cared about the work they were doing. I would even say that they went above and beyond in every way. We will be giving your name to anyone who is interested in a pool. Thanks again!
Julie and Pete Monacella
Palatine, IL
Thursday Pools – Aspen 1635 (Diamond)
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October 4, 2023
To Whom it May Concern,
We recently built our dream home in 2019 and became interested in installing a pool during COVID as we watched several of our new neighbors enjoying their backyard pools in envy. In 2022 we finally decided to make it happen. After reaching out to several companies with no response, I found Signature Pools and Todd. From the first phone conversation, I knew this was the one. Todd took sales to another level with his responsiveness, knowledge, and honesty throughout the entire process. Tom and crew came in and brought so much experience and professionalism, making the installation as smooth as possible. Once the pool was ready to be officially opened, Erich comes out and shares his passion with so much enthusiasm, he eases any anxiety you might have about maintaining your pool. The entire team truly makes you feel like you are a part of the Signature family – top notch service from start to finish. We are so glad we choose Signature Pools and Spas to put the finishing touch on our dream yard. So many memories have been already! We have had several neighbors comment about our pool and have happily recommended Signature Pools & Spas!
Thanks again,
Matt & Tracey Ristow
Hampshire, IL
Thursday Pools – Aspen 1435 (California)
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September 19, 2023
My experience with Signature Pools was excellent! I thoroughly researched and spoke with numerous companies prior to selecting Signature Pools. I also researched different types of pools including fiberglass, concrete, and vinyl. The decision to use a fiberglass pool was easy because it requires the least amount of maintenance which was important to me with my busy schedule as a single mom. I chose Signature Pools because Todd was very forthcoming and honest with me and I instantly felt comfortable with his recommendations. This was a very big financial investment so I wanted to be sure I was working with a company that I could trust, and Todd put my mind at ease in regards to that. The installation of my pool was quite a process, one that required several steps involving landscaping, etc due to the grading of my yard. However, Signature Pools communicated effectively with the other contractors to make the experience as flawless as possible. Additionally, we did have a hiccup with one of the pipes which needed repair. Signature Pools repaired the pipe and landscaping with no additional charge to me with no problem. Erich was excellent with helping me learn the maintenance for the pool and always went out of his way to make things as easy and understandable as possible for me. Since the installation of our pool, my boys and their friends, myself and my friends have thoroughly enjoyed having our pool. I added two waterfalls to the pool and they are by far my favorite feature of the pool. Overall, I had a great experience and would highly recommend Signature Pools to anyone looking to build a pool.
Beth Zaun, DDS
Aurora, IL
Thursday Pools – Aspen 1430 (California)
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April 5, 2023
We shopped around with various pool companies and ultimately went with Signature Pools because of their customer service, responsiveness, and the fact that they carried Thursday Pools. After doing some research we chose to install a fiberglass pool because we didn’t want to deal with the hassle of potential tears in a liner. Our experience during the sales process was great. We worked closely with Todd to plan out the layout of our pool. The installation process was wonderful as well. Tom and his crew did a wonderful job and kept us informed throughout the entire process. The company has been responsive with any questions or issues we’ve had, and their customer service has been excellent so far. Our favorite feature we had installed is our deck jets, which our kids absolutely love. Dotun and Keli Aremu Aurora, IL March 27, 2023 Dear Sir / Madam: We appreciate the Signature Pools & Spas team for all the hard work that they did to design and install our pool. The customer service team were helpful and responsive while we settled in on a design for the pool and spa. The courteous service and attention to detail was very impressive. Developing trust is very important with a purchase of this magnitude and I chose to build a Signature Pool because of the approach that the team used during the initial design phase. The partnership played out as the pool was constructed and the service that followed after we were up and running. Our experience of owning a pool has been complimented well by the Signature Pools team as they work well in opening and closing the pool since we have been in operation. They are responsive to any training and service questions that we have. If you have any questions, please feel free to reach out to me for further information.
Sincerely,
Chris Balkema
Channahon, IL
Thursday Pools – Monolith (Maya)
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October 12, 2022
Dear Signature Pools & Spas,
Please see below for our testimonial letter which I also submitted as a Google Review: We had a great experience with Signature Pools & Spas. The process went smoothly from start to finish. We had limited space to work with and an existing patio to work around. Todd helped us select the best pool for our family and space. He came up with a creative layout that made the pool addition feel like part of the original plan. He recommended a Clear Comfort AOP System as an alternative to salt water or full chlorine pool water system. It has been great for a first time pool owner. Erich gave us a list of all the chemicals we would need and showed us how to test the water and keep it balanced. It seems like the water quality is always really good with minimal chemicals needed. That was probably our biggest concern with owning a pool and it has been very easy to maintain thanks to the Clear Comfort AOP System. So glad we had Todd to walk us through the pool process.
Best Regards,
Dana Van Camp
Campton Hills, IL
Thursday Pools – Goliath 1633 (California)
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October 1, 2022
My wife and I had a Signature Pool installed in our backyard this summer and I can highly recommend them. We opted for a fiberglass pool because of both the ease of installation and the ease of maintenance. We choose signature after insulting with a couple other companies at the recommendation of a neighbor, and we couldn’t be happier with our decision. The sales process was not pushy, they were transparent with their pricing, the installation was smooth, (very fun to watch them excavate the hole, place the pool, and start filling with water all in one day)! Communication and assistance with our other contactors was great! Our favorite feature of the pool is definitely the hot tub that spills over in the rest of the pool. Thanks Tom and team for giving us our dream backyard!
Matthew Lesniak
Lemont, IL
Leisure Pools – Ultimate 35 (Sapphire)
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September 16, 2022
I chose Signature Pools because of Todd! When I spoke to him over the phone and was offered to see the companies work first hand in the field it confirmed my decision. I chose fiberglass from the days of research and all roads lead back to the long term maintenance advantage with fiberglass. I built new construction and this company was timely and integrated perfectly with the schedule I had to get the install done. My builder commented on how organized they were with their equipment etc. Very happy with the end result. Favorite option is the 5 lights and app to control them. I also posted a 5 star review on Google.
Kind regards,
James Madai
Oswego, IL
Thursday Pools – Aspen 1640 (Maya)
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September 16, 2022
Dear Signature Staff,
We want to thank you and your staff for the beautiful job you did with our inground fiberglass pool. We chose you at the recommendation of a friend and are extremely satisfied. It was a pleasure to work with Todd in the early stages of design, and color. We were very limited in space and he helped us find the right pool. We went with fiberglass because we liked the easy maintenance of it. Also want to say a special thank you to Erich for his continued patience in explaining chemical levels to us. From the day the pool was purchased through installation process, we have had such positive experiences. Thank you again for making 2022 a wonderful summer!
Sincerely,
Cindy & Don Blake
Sugar Grove, IL
Thursday Pools – Titus 1226 (California)
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April 5, 2022
Dear Mr. McNelis,
It is with much enthusiasm and gratitude that we are writing this letter to recommend the services of Signature Pools & Spas. We did a tremendous amount of research on pools leading up to our decision to choose your company and we couldn’t be more pleased with the result. Each facet of the project was completed with the utmost care, concern, and professionalism. The team worked tirelessly on the project from the moment you showed up without sacrificing on the quality of any of the phases of the construction. We are also very pleased with the decision to install a fiberglass pool and believe it will enable us to enjoy the pool for years to come with minimal repair and maintenance concerns. We would be happy to recommend the services of Signature Pools. Please feel free to reach out to us if you have any questions.
Sincerely,
Joel and Marci Ashman
Winfield, IL
Thursday Pools – Goliath 1633 (Graphite Grey)
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April 4, 2022
This referral letter is for anyone who is considering a new pool with Signature Pools and Spa in Yorkville, IL. We recently purchased a new fiberglass pool with Signature in 2021. A new pool is a huge investment and can be a stressful decision. We contacted several pool companies and spoke with them about our options given the size and configuration of our backyard. Todd Emerson at Signature was incredible to work with. He was able to give us a variety of options and general pricing to help guide us through the process. His experience and expertise was awesome and it made the process much less stressful and much more enjoyable and exciting. He answered questions and helped work with our existing landscape and back yard configuration to guide us towards a pool that we absolutely love! We chose a fiberglass pool given the ease of maintenance, style, and durability. Erich their pool tech was quick to help us answer questions and educate us about how to care for and maintain our pool. Tom the owner was part of the build and all of the staff at Signature were helpful, kind, and professional. We couldn’t have been more pleased with the process of buying and working with Signature, but most of all for the incredible pool they installed for us that is now the centerpiece of our family’s outdoor living space.
Jon and Beth Koepke
Oswego, IL
Leisure Pools – Reflection 31 with Splash Deck
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3/29/2022
We chose to buy a Signature Pool 7 years ago because the Signature Pool sales team did a phenomenal job explaining all our options and they listened to all of our personalized needs. They provided 3D videos of different pool designs that really helped us make selections that worked out great for us. Their prices were also very fair and competitive so we felt comfortable we got a good deal on our pool. We chose to build a fiberglass pool for many reasons. The warranty is exceptional and the maintenance is very easy and user friendly. We have dogs and young children so we did not have to worry about them getting scraped by the rough edges of a non- fiberglass pool. Also, the color options are excellent. We had an excellent experience during the installation process. Signature Pools is a small company that provides top notch service. Tom McNelis, the President, was involved with every step of the installation process. He explained every step, his crew was always on time and on schedule, and he also offered excellent landscaping ideas. Overall, we could not be happier with our fiberglass pool from Signature Pools. Erich Alstott is an outstanding Technology & Equipment Service Technician. Everybody has always told me that having a pool is such hard work. In reality, maintaining a fiberglass pool from Signature Pools is very easy. Erich has taught me all the tricks to keep the pool clean and he is always available to answer questions. Our favorite option of the pool is the ability to control the temperature, chemicals, lights, bubblers and waterfall from our phone so the pool is set up perfectly at all time. Thank you Signature Pools for installing a great pool and providing great service these last 7 years.
Craig Brown
Geneva, IL
Trilogy Pools – Hydrus (Monaco)
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March 22, 2022
We found Signature Pool and Spas on Google and were impressed by their good reviews. Todd came out and gave a thorough explanation of the process, the estimated timeframe, and addressed our concerns in advance of choosing a fiberglass pool. We loved being able to customize the size, color, features, and the concrete walkway surrounding the pool with him. We were looking for a rectangular shaped pool with a sun ledge for younger kids and for laying out in the pool as well as seating in the pool to just hang out and relax. Todd helped us find exactly what we were looking for! I also love the lighting that they installed and the color options that can be enjoyed during the nighttime, but my kids would say the coolest part of the pool was the bubblers in the sun ledge! The technician, Eric, is also incredible. He addresses all questions that you may have, gives you a comprehensive pool owner manual, and was diligent in coming to the pool to make sure the chemicals were correct and the pool was clean. We also thought there was an issue with the pump and he made sure to inspect and even had the manufacturer’s tech come to look at the issue. The service and end product exceeded our expectations. Thanks to Signature Pools, we will look forward to pool season for years to come!
The Bollinger Family
Bartlett, IL
Thursday Pools – Aspen 1435 (California)
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March 22, 2022
To Whom it may concern,
The purpose of this letter is to serve as a testimonial regarding our pool selection, design, and building process of our Leisure Pools Supreme 35. We chose Signature Pools mainly because of the many years of experience they have and the professional job that Todd Emmerson did in helping us make our decision. Todd’s patience in answering our multiple questions and concerns really sealed the deal for us, not to mention that he is a great designer and gave us many options to work with. We decided to go with a fiberglass pool for the maintenance aspect of it. I really did not want to worry about ripped or torn pool liners down the road. We have 3 kids and 4 dogs, plenty of opportunities for a pool liner to rip! The sales process was pretty straight forward. We dealt with Todd Emmerson, and he was great. No pressure, he simply gives you his opinion, what options you have with the yard and property you have and that’s it. Todd did not try to get us to upgrade to features we really didn’t need. The installation process went extremely well. It was scheduled and they showed up ready to go! Tom (owner) showed up with some heavy equipment and we were simply amazed how much they got done on the first day. Every stage of the installation we were updated with what would happen next and if I had questions they were quickly answered. So far, my experience in owning a fiberglass pool from Signature Pools has been great. No issues. Fiberglass pools are extremely durable and sturdy. After the pool was installed and ready to go we had “Pool School” with Erich and he is fantastic! Erich spent hours with us and showed us how to operate our automatic pool cover and how to clean and maintain our pool, and how to maintain proper chemistry at the desired levels. Erich also spent considerable time showing us how to operate the pool pump, heater, salt generator, pool lights, filters, and main panel box. I have contacted Erich many times with questions and he has always replied back and helped me out – he is a dedicated professional. Our favorite feature with our pool are the side entry steps, benches and seating. This makes it really easy to get in and out of the pool. Signature Pools and Spas are great! I would highly recommend them and buy a pool from them again anyday. Tom, the owner, really cares about his customers. Todd is a fantastic sales/design person who will give you great service. Once your pool is installed, Erich will make sure your pool continues to run well for years!
Dave Forero
Buffalo Grove, Illinois
Leisure Pools – Supreme 35 (Sapphire Blue)
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March 14, 2022
Greetings Signature Pools Team,
We received your letter about opening the pool today. I just posted a 5 star google review for you guys and would also like to offer the testimonial below.
We used your team for our fiberglass pool which was installed in October of 2021. We chose you because we knew 2 different families who used you years apart and had great things to say about you. I have read some horror stories from others about their experiences putting in pools during these unprecedented times. Our experience with Signature was excellent. Todd Emerson (the sales guy) was great all the way through the process. We knew we wanted a fiberglass pool, but not much else. He spent the time necessary with us to help us figure out the pool that best fit our goals and our space. And he was great about communicating with us about where we were in line, the timing of permits, our dig, etc. When Tom and the crew showed up for our dig, it was amazing how quickly and efficiently they made the actual installation happen. It was clear this team has worked together for a long time and knew exactly what to do. They were like a well-oiled machine. And post-construction, Erich has been great at answering our first-time-pool-owners questions even through the winter.
We’re thrilled with our decision to use Signature and can’t wait for our first full season of fun! Out of everything, the pool feature we are most excited for is the tanning ledge. But we are also excited about the ease and efficiency of the auto-cover when we are not using it.
Our most sincere thanks to all of you for a great experience!
Craig & Karin Irvine
Aurora, IL
Thursday Pools – Aspen 1635 (Maya)
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April 23, 2021
Dear Signature Pools & Spas,
It’s been about 10 years now since you built our pool. Your services throughout the year have been great, starting with the timely installation of the pool, working with our landscaping company, and now maintaining our pool. We’ve had a few problems with the pool, nothing major but more like things associated with wear and tear. I recommend your services for those who are considering installing a fiberglass pool. Thank you for your continued services.
Sincerely,
Nancy Tran
Sterling, IL
Leisure Pools – Grand Elegance (Sapphire Blue)
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March 12, 2021
I definitely recommend Signature Pools and Spas as a premier installer of fiberglass pools. Our pool was installed in the fall of 2020. From the sales process to final installation I found Signature Pools to be very professional, easy to work with, and courteous throughout. Todd was amazing throughout the whole process. My research into a backyard pool led me to a fiberglass pool, and although not 100% wrapped up, we couldn’t be happier with our choice. Signature Pools did a fantastic and timely installation, and followed through with getting us comfortable with maintaining the fiberglass pool we selected. Signature Pool staff has been responsive through the season and has been helpful with questions that we’ve had. Signature Pools provides a great service and product at a fair price. I highly recommend their services.
Cordially,
Dave Showman
Wheaton, IL
Leisure Pools – Supreme 35 (Graphite Grey)
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March 17, 2021
Signature Pools was a great choice for us! In researching our pool provider, we liked the one stop shop! Signature pools controlled our entire project from sales to installation and beyond. Todd was very professional from our first contact to the end. He spent quite a bit of time explaining the product and options. He was also very timely with answers to our questions. The installation went quite smoothly and completed the same day. We had a narrow margin of error because of the tight spot between the houses and the pool was maneuvered quite expertly. I was amazed of the skill of the operators moving that 36 ft pool! Thank you for not dropping it! After all the water lines and electricity were run, the next step was cement. The installation was second to none! That’s where the one stop shop comes in. No outside contractors were hired to complete any of the processes. The cement looks beautiful! The patio is sloped correctly to drain the rainwater. Yes, I asked Tom about it. Thanks Tom! As for chemicals, pumps and filters, Erich and Derek were so helpful! We are learning so much about chemicals and running pool pumps. I also want to give a shout out to the cement “cleaner”. He had to brave cold water in October to physically get into the pool to scrub cement off the walls. I guess he drew the short stick. This is a usual occurrence with our type of pool. Luckily that day it was sunny. Considering we were only in the pool a handful of times before the end of the season we have not had a lot of experience with it. Erich so graciously offered to help us with the chemicals this spring.
We all are looking forward to 2021!
Matt & Christine Forneris
Joliet, IL
Thursday Pools – Wellspring 1636 (Maya)
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October 8, 2020
Dear Signature Pools,
Thank you so much for making our dream of having a pool a reality! We first met with Todd to find out what kind of pool we wanted. He was so great at showing us all of our options and his attention to detail was evident when we received our virtual blueprint. We decided to go with a fiberglass pool and we are so glad we did- SO many great benefits, but our favorite is the tanning ledge with the bubblers! Todd always returned our calls in a timely manner and always answered all of our questions. Once it was time for installation, Tom came to discuss the timeline and last minute details. He would come early in the morning or after hours to make sure we were happy with the progress. We had such a FUN summer and its all because we have our pool from Signature Pools.
Thank You!
The Frieders Family
Somonauk, IL
Thursday Pools – Aspen 1435 (Maya)
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October 1, 2020
We want to thank the entire Signature pool team for another great year of service on our pool. Although it was a remarkably busy year for pool companies your response and service did not miss a beat this year. We had some routine maintenance scheduled and it was done as promised. Owing a pool always comes with little challenges but the employees of Signature Pools really make the difference. We are glad to be long term customers.
Thanks Again.
Mark and Kathy Hopkinson
Elgin, IL
Thursday Pools – Cathedral 1433 (California)
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October 2, 2020
We chose Signature for our pool after researching and speaking with a number of contractors in our area. Our decision was based on reputation, and a sense of integrity and high character with the people we met with. We had experience with inground pools in the past, and had always had a liner. We really were excited to move into a fiberglass product due to the unique design options and simplified maintenance. It will be nice to not worry about replacing a liner as well! Signature came through and really did everything that they could to deliver ahead of schedule. All or there representatives were professional and polite. They worked hard, completed their tasks and were respectful of our property. There was no mess for us to clean up, and they completed all of their work as promised. It has been a great summer to have a pool, and we are delighted with the size and design. We love the flexibility and various ledges and depths. And the maintenance of pool chemistry along with the simplicity of the salt system has made it a breeze to manage. We heartily recommend the fiberglass product, and Signature Pools!
Michael Teuscher, DDS
Elburn, IL
Thursday Pools – Aspen 1435 (California)
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October 12, 2020
Dear Signature Pool’s Team,
We have always wanted an inground pool to enjoy it with our kids, but we were concerned with the cost, type of pool that best fit our needs, safety and over all maintenance and up-keep of having a pool. After our first few meetings with Todd, the Sales and Design Manager, we were confident with our decision to move forward with Signature Pools. Todd did an excellent job by providing us with detailed information and answered our inquiries regarding the design and installation process. After doing our own research and reviewing the literatures provided by Todd, we decided to go with the fiberglass pool due to durability and low maintenance. Shortly thereafter, Todd created a design plan that incorporated our inputs and preferences for the overall layout. Signature Pools was efficient in obtaining approval for all the permits to kick off the installation process. Our main concern during the installation process was the potential disruption to our neighbor’s property; however, Tom and Erich did a wonderful job at preventing that problem and led the construction team to complete the project in a smooth and timely manner. We love how the pool looks and feels; we were right in selecting the fiberglass pool. We received many compliments for the pool’s vibrant color and design. We just want a “shout out” to the Signature Pools’ team for a job well done. Thank you for your professionalism and reliability in completing this project.
Respectfully,
R & L Bermudez
Oswego, IL
Leisure Pool – Riviera 30 (Sapphire Blue)
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Fall 2018
To Prospective Pool Owner:
We had a great experience getting our inground fiberglass pool installed by Signature Pools & Spas and would highly recommend them to make your backyard dream a reality. While there are many pool contractors in the Chicagoland area to choose from, we decided on Signature due to their competitive prices and most of all their exceptional customer service. From the start of the initial consultation, Todd Emmerson explained the various fiberglass manufacturers and models Signature had to offer (most contractors’ only offer choices from 1 manufacturer). Todd expressed interest in what we wanted as pool owners and provided options to meet those needs. Besides the pool itself, Todd took notes on other aspects (BBQ, landscape, hardscape) of how we envisioned our backyard paradise and was able to incorporate everything into a 3D conceptual design. Most of the great customer service stops after the sale is closed, but that was not the case with Signature Pools. During the installation phase the Project Manager, Rob Farmer called us each day to go over how the installation was progression and to address any questions or concerns that we had. Finally, at the end of installation we met with Eric Alstott who took us through “pool school” to teach us how to operate the pool equipment and the chemical maintenance. We are pleased the results and welcome any prospective pool owner to our backyard to see how Signature can make your dream a reality!
Nick and Taylor Reid
New Lenox, IL
Thursday Pool – Aspen 1640 (Graphite)
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October 11, 2018
Dear Tom,
We wanted to write a letter to let you know how appreciative we have been with your company and entire staff from the beginning to end of our pool buying process. Throughout the sales process your entire team helped us evaluate the type of pool to purchase including the advantages and disadvantages of each in order to help in our decision process. We were walked through every detail of each option to consider to complete the pool with the applicable accessories for our family. The construction process was extremely efficient from first dig to level and backfill within a week. We were pleasantly surprised at how fast your team worked. We wanted to create an at home oasis to come back to after sports and other activities and make it the center of family engagement. It has been all that and more as we have enjoyed exhaustive use all summer. Our favorite feature has definitely been the waterfall / grotto. The kids favorite is surely the diving board. Thanks again for making this nerve wracking process feel like a breeze. I would highly recommend your company and your team for anyone considering putting in a pool!
Sincerely,
Timothy & Sarah Goss
Sugar Grove, IL
Trilogy Pools – Genesis (Vega)
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September 12, 2018
I began looking into the process of building an I ground pool in November of 2017. I navigated every pool company in the area’s website, spoke with various sales reps, and sent emails soliciting information. Many of my emails were answered with very vague responses, if any. Sales reps called back with the attitude that they’re doing you a favor, and after about one month of this I still felt like I was in the dark… I felt like giving up. A simple web search led me to Signature Pools, and from call #1 I received top notch customer service. I spoke with Todd Emmerson, who explained the process step by step. Signature Pools obtained all needed city permits and assisted me with obtaining HOA approval. Construction went right on schedule and was painless. Once my pool was completed Signature Pools continued to provide excellent customer service, by showing me how to use and maintain my pool. Erich Alstott has always a phone call away, and periodically came by my home to check on the pool. I’m loving my pool, and I made the right choice with Signature Pools!
Alex Cruz
Elgin, IL
Thursday Pool – Titus 1226 (Maya)
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September 26, 2018
We would recommend Signature Pools to anyone without any hesitation. One of the reasons chose Signature Pools after talking to multiple pool builders during a two year time period was primarily because of their great Sales Manager Todd Emmerson. He helped educate us on all types of pools and features. Todd came out multiple times before we signed any paperwork and took his time while never apply any pressure of any kind on us. He was so responsive and personable that making our decision became a no brainer to sign with Signature. From that point forward, everything was very streamlined. We have a Labrador dog that loves to swim so after researching and talking to other pool owners, we felt most comfortable going with the durability of a fiberglass pool. It was a perfect fit for our family and friends. We really don’t think we have just one favorite thing with this pool. We love that we can control some many of the pool features from our phones, the auto cover is easy to control and keeps our pool clean when it’s not in use and the water features are fun for the kids and relaxing to listen to. We have to say that the Signature team was always great when we had questions about the size, color options and changing our minds midway through the install. Our installation amazed us in how quickly the fiberglass pool was able to be installed. They literally installed the pool and most of the hardware in the same day! We were in the pool within 11 days from when they began their process (crazy fast!!!!!) even though the landscaping and fence was still in the process of being installed. Since installation their service has been fantastic. Erich sent us a detailed email about the products we would need to maintain the pool and links for easy ordering on line with all of the different vendors. He came out to us a couple of times for training on how to manage our pool equipment/system on our own. We’ve also texted Erich questions during the summer and he was very quick to respond, being very helpful. We want to thank Signature Pools for helping make our vision of having a beautiful pool into our reality. We cannot express enough on what a great experience we have had with the whole team at Signature Pools and highly recommend them to anyone searching for a pool or spa addition!
Michele Abi-Rached
Saint Charles, IL
Leisure Pool – Pinnacle 40 (Sapphire Blue)
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November 4, 2017
To Whom It May Concern:
In late Winter/early Spring of 2017, our family decided to make a major investment in our home – the addition of a Pool. This was both an exciting and challenging decision to make. From the very start of our engagement with Signature Pools, we had a wonderful experience. The Sales staff was tremendous in walking through all of the varying options, talking about the different advantages of the many choices available to us, and guiding us. We chose to go the fiberglass pool route (with salt water) for the many advantages it offered. We knew this was a long term decision for us, at a home we intend to be at for a long time. The long term benefits and durability were major factors for us. The Sales staff made it a very fun process planning out every selection there was to make. In hindsight, each of their recommendations and suggestions has played out so far in our first few months of Pool ownership – their expertise is genuine and valuable. The installation process also was incredibly well managed. The entire team was great to work with. They were dedicated, quick and very professional. We had constant communication whenever we needed it. When challenges or questions came up requiring adjustments (there weren’t many), they were incredibly well handled. We were very pleased with the end to end process of having our investment realized right in our backyard. The Pool itself is wonderful. We are very pleased with the design we chose, which includes a 8.5” deep end, a diving board, corner seats in the deep end, and a portion of the length of the pool uninterrupted by stairs. Additionally the features like the lighting programs, the phone app controls, and the training process we got on how to care for the Pool, are all things we’re very pleased with. It’s a beautiful, and very fun, addition to our home. Our favorite feature is hands down the automatic cover. We have an autistic daughter and the safety benefits alone of that feature was worth it – not to mention that it keeps the pool cleaner and warmer. We would recommend the auto-cover in a heartbeat. Building a Pool is a major decision to make as a family, we’re grateful we chose to work with Signature Pools, we very highly recommend them.
Sincerely,
The Schumacher Family
St. Charles, IL
Thursday Pools – Monolith (Maya)
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Fall 2017
Signature Pools built our pool in the summer of 2017. We decided on a fiberglass pool because of the relatively low maintenance and longevity, and also because we found Todd Emmerson very knowledgeable and easy to work with. Todd did a great job designing our pool and pool area, iterating with us a few times until it was just to our liking; Tom and his team quickly and professionally installed the pool so that we could use it for most of the summer; and Erich patiently educated us on maintenance, equipment, chemicals, etc. Overall we had a terrific experience, and found the entire Signature team extremely helpful and focused on customer satisfaction. Getting the hang of the chemical balances takes a bit of time, but we’ve had no issues with our pool/spa, and we’re very pleased with the way it came out and the fun we’ve had using it. We highly recommend Signature to anyone considering a pool installation. Thanks Tom, Todd, and Erich.
Talia and Abe Shulman
Lake Forest, IL
Thursday Pools – Greco (Maya)
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Spring 2017
Tom,
I wanted to take a few minutes and express our appreciation for the excellent job your staff did last fall with installing our new fiberglass pool. As you probably recall, you and your team installed a fiberglass pool at our previous home about 10 years ago and it was that great experience that lead us to have you install the pool at our new home in Naperville. We went through a lot of headaches building our new home and it was so nice not to have a single worry when it came time for the pool installation. Todd Emmerson and Erich Alstott are simply two of the nicest and most knowledgeable people anyone will ever meet and to have them work with us from the purchase through the final inspection and training, was a pleasure for us. We are very proud and love showing off our new pool and will certainly recommend Signature Pools and Spas to everyone we know looking to add a pool to their backyard!! Thanks again, we appreciate all your hard work.
Chris & Amy Blake
Naperville, IL
Thursday Pools – Little Bob (Caribbean Sparkle)
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Spring 2017
Signature Pools,
We chose to install a fiberglass pool after researching and comparing the cost, maintenance, installation and durability of the three primary options for in-ground pools. Concrete was easily eliminated due to the higher cost and extensive maintenance. We learned that liner pools are initially less expensive, however they are not very durable and will eventually develop leaks requiring repair or replacement. Our research indicated that a single liner replacement will almost negate any upfront cost savings. We also had the benefit of having friends who own in-ground pools. One family has a vinyl liner pool that developed a tear a couple years after installation and required a liner replacement. Another family has a fiberglass pool that was installed by Signature Pools. Our “fiberglass” friends were very happy with the low maintenance of their pool and the professional approach of Signature Pools throughout the planning and installation process. Our experience with Signature Pools was just as described by our friends. The sales process was transparent and there were no last minute surprises that often come with construction projects. Todd Emmerson and his team of professionals handled every aspect of the installation and we had a pool fully installed about 4 days after they started. Prior to starting our project, Todd provided high quality 3D design options that inspired our final plans and made working with our landscaper a breeze. We are very happy that we chose Signature Pools and look forward to years of summertime fun with our friends and family!
Sincerely,
Scott & Lisa Kirkman
Peru, IL
Leisure Pools – Elegance 30 (Sapphire Blue)
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Fall 2016
Signature Pools,
We started our pool buying experience in January 2016 by looking at reviews on line for what type of pool we would consider installing. After considering the options of vinyl verses fiberglass, we decided to go with fiberglass due to the durability and low maintenance over vinyl. We were referred to Signature Pools by a friend that used them a few years back. They were impressed by the professionalism, knowledge and service of the entire Signature team. We met with Todd Emmerson to go over pool options and talk about what we wanted out of a pool. Todd was very patient and walked us through the entire process including costs and expectations. We had a lot of questions for Todd over the course of a few weeks and each time, Todd responded right away and was very patient. We decided on the Wellspring, a brand new model for 2016. Throughout the entire process from signing the purchase papers to the end of the final inspection, the entire crew, from sales to installation, was flawless. Todd, Tom (and his crew) along with Erich all set the right expectations and kept us informed along the way. Erich was key in getting the final pool set-up complete. He showed us how to balance the chemicals to the exact makeup of the human teardrop. The result was a memorable summer of fun and family time! The low maintenance of keeping a fiberglass pool clean along with a well balanced salt water pool made owning this pool very easy. We added the options of an Adrenaline slide, extra lights, bubblers, automatic pool cleaner and the remote app for controlling everything. Out of all of the options, our favorite options have been the slide and the remote app. Being able to turn on the slide, bubblers, lights, control the heat and salt level remotely has allowed us to maximize how we use the pool. However, truly all of these options have made this pool much more enjoyable as we use them all the time. Thank you Todd, Tom, Erich, Rob, Derek and team for making this past summer one we will never forget. We are looking forward to many more years of enjoyment with our family and friends.
Thank you,
Mike & Jen Melles
North Aurora, IL
Thursday Pools – Wellspring 1630 (Maya)
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Fall 2016
After much research into getting a pool we looked at the difference between getting a concrete pool or a fiberglass pool. Watching lots of You Tube videos, reading multiple articles and talking to people we knew with pools we decided to go with the fiberglass option. We are so glad we did! This first pool season has been everything we imagined and more! We used our pool almost every day this season with multiple people swimming. That being said, the maintenance and cleaning has literally been minimal. The process from start to finish was honestly wonderful. The salesman, Todd, was great and did a nice job of explaining our options and dealing with us changing our mind on options quite frequently! Really with such a large purchase we wanted to feel like every question was answered and we definitely did. The installation crew was very professional and even had to deal with a crazy neighbor, but did so in a respectable manner. Every day when I would come home from work the crew manager would fill me in on the process and what was happening next, the owner, Tom, is also a huge part of the process and helped us work through some issues with our space getting the cement back to our property. Once the pool is in place and ready Erich helped work through all the chemical balances and came weekly (sometimes more) to make sure everything was ready to go for the season. Anytime we had a question on what to add or how to do something Erich responded to us immediately. As I mentioned before this left us with minimal chemical adding and really an easy maintenance all summer. The whole process is amazing and pretty quick from start to finish! Our family decided to go with the spa and pool combination which we have loved! Having the built in hot tub has been one of our favorite features. There is still plenty of room to swim and yet a good size hot tub as well. Even on chillier days we can just heat up the hot tub without heating the pool. Our family would highly recommend Signature Pools and their team.
The Skidmore Family
Wheaton, IL
Leisure Pools – Ultimate 35 (Crystal Blue)
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Fall 2016
After many years of debate, we decided last fall that we were ready for a pool. All of our research lead us to wanting a fiberglass pool and Signature Pools to install it. It turned out to be one of the best decisions we ever made. Starting with our initial inquiry, everyone at Signature has been helpful and informative. At our first meeting, Todd heard want we wanted and was able to create a design that exceeded our ideas. He was wonderful at answering all of our questions and making sure we were getting what we wanted. Tom and the crew made the construction a breeze. They were always available to address any questions we had and keep us informed to what was going on and when. Watching them move the pool from the street to the excavation in the back yard was incredible. When it came to maintenance and operation, Erich was able to clearly explain everything and assured us it would be easy. He has been great at helping us get and keep sparking clear water. And with the salt water system, auto cover, and robot, we are able to spend much more time enjoying our pool and less maintaining it. Thank you all again for giving us our own backyard resort!
The Christoff’s
Frankfort, IL
Leisure Pools – Ultimate 35 (Crystal Blue)
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September 23, 2016
To Whom it May Concern,
The fiberglass pool that we purchased from Signature was the best investment we ever made. We chose a fiberglass pool for its durability and low maintenance, not to mention that we found a model that had a spa and tanning ledge already built into the pool. Todd Emmerson was extremely helpful in explaining all our options and listened to what we wanted. He did not try and sell us a bunch of unnecessary stuff, just informed us of the possibilities. The installation of the pool went seamless without any problems or interruptions. Install was very professionally done and we were swimming in no time. They did a great job in leveling our yard so it would be easier for us to reseed. Erich did a phenomenal job getting the pool set up and explaining everything we needed to know. Signature has been quick to respond to any problems or questions that we have encountered. So take the plunge and have Signature make your dreams come true and feel free to stop by and take a look at our beautiful pool
Warm regards,
Chad Westerlund
Montgomery, IL
Leisure Pools – Allure 40 (Sapphire Blue)
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Spring 2016
We decided to build a Fiberglass pool after researching all the other pool options and made our final decision based on the lifetime warranty on the pool shell along with the many shapes, sizes and colors available. We decided on using Signature Pools and Spas after much research and upon many recommendations from other Signature Pool owners. We had a great experience with Todd Emmerson during the Sales process who was very helpful and very responsive to all our questions. Todd showed us all our options and helped us to stay within our budget during the selection process. He had a computer program that allowed us to visualize the pool in our yard which really helped us make our final decision. We had an excellent experience with Signature pools during the installation process. The owner, Tom came out the day before excavation and dropped off the backhoe and Bobcat which were used for the excavation and let us know what to expect in the coming week. The pool installation, although delayed because of the rain last year during the spring took a total of one week from start to finish. Many people have marveled at what a beautiful pool we have and we would recommend Signature to anyone who asks.
Thank You,
Michelle and David Koschnitzki
New Lenox, IL
Trilogy Pools – Synergy (Vega Blue)
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March 14, 2016
Dear Potential Pool Owner,
I have had a fantastic experience with Signature Pools! In 2006, they installed and maintained a fiberglass pool with the auto-cover at my previous residence. 10 years later the pool is still in excellent shape and works as it should. I moved to a new home in the spring of 2015 and knew from the start that I would hire Signature Pools to design, install and maintain my new pool here, there was no question. The sales process is straightforward. Todd lays it all out for you and there are no hidden fees. Todd works with you on your design ideas and helps you to choose the best layout and options for your specific needs. The installation process is an exciting time. It goes very quickly and you can tell simply by watching that these men know what they are doing -“this ain’t their first rodeo!”. The men are very knowledgeable about the entire process, the water features and the maintenance. Tom takes the time to answer any and all of your questions. I am extremely pleased with the quality of the pool, equipment, water features and auto-cover. I won’t ever have an in-ground pool without an auto-cover. These covers are such time and not to mention life-savers. The pool stays clean year-round, it is essentially maintenance-free, but the safety benefits are immeasurable. It is such a relief to know that no one will be able to accidently or otherwise be in my pool without me or one of my family members opening it with a passcode. I highly recommend speaking to Signature Pools to anyone entertaining the thought of having a back yard paradise.
Sincerely,
Susan Pasakarnis
Plainfield, IL
Trilogy Pools – Regulus (Monaco)
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Fall 2015
It is without hesitations that I recommend Signature Pools and Spas. From the first phone call with Todd throughout the entire process, there was always someone available to answer questions and help us through the planning building stages of our pool.
Todd was really easy to work with, easy to talk to and relate to, and never made us feel crazy – even when we decided the pool needed to be longer after the initial measurements were mapped out in our backyard. The composites he developed really helped us to imagine what the pool would look like in our yard as well.
Tom and the crew also did a fantastic job with installation. Since I work from home, the kids and I were able to watch the entire process and it truly was amazing. From the day they started digging until we were in the pool was less than a week! Of course, all of the landscaping wasn’t even close to finished, but we were swimming. It was an amazing process to witness and it is obvious that Tom and his team are experts!
Erich has also been great to work with and is great at answering random questions. Erich helped us get everything setup and running properly by teaching us how to program all of the features, regulate the chemicals, etc. It is wonderful that he is always just a text away if there is something we aren’t sure about.
Overall, we were very pleased with our experience working with Signature Pools and Spas. Everyone is incredibly friendly and easy to work with and we absolutely love our pool! All three of our children are competitive swimmers and made such great progress having a pool in their backyard this summer. We love it!
Thank You, Signature Pools!
Mike and Jamie Weitl
Oglesby, IL
Leisure Pools – Reflection 33 (Crystal Blue)
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Fall 2015
It is my pleasure to recommend Signature Pools and Spas as a qualified installer of fiberglass pools. Our pool was installed in the spring of 2015. From the sales process to final installation we found Signature Pools to be very professional, easy to work with, and courteous throughout.
Our research into a backyard pool led us to choosing a fiberglass pool, and we couldn’t be happier with our choice. Signature Pools did a fantastic and timely installation, and followed through with getting us comfortable with maintaining the fiberglass pool we selected. Signature Pool representatives have been responsive to our needs through the season and have been helpful with questions that we’ve had. They also recommended a great landscaper and fence contractor to make our yard restoration seamless.
We found Signature Pools to offer a great product at a fair price. We highly recommend their services.
Cordially,
Gary Anderson
Melissa Duarte
Willowbrook, IL
Leisure Pools – Riviera 30 (Crystal Blue)
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Fall 2015
My husband and I highly recommend Signature Pools & Spas. We had our pool installed around 4th of July of this year. All the people involved in the pool building process from sales, install to maintenance are highly professional. We chose a fiberglass pool after speaking with many different pool owners about their choice. We could not be happier with the fiberglass choice and choice of a saltwater sanitization system. It is easy to maintain, smooth water and a beautiful color. The Signature sales person, Todd Emmerson was wonderful to work with. He is knowledgeable and helpful. He walked us through the sales process and was available to answer questions and provide references. The installation went fairly quickly. We had a little hiccup with the pool cover not being quite the right size, but Signature Pools took care of that problem ASAP. They got a new one quickly and returned to finish the job timely. My biggest praise goes out to Erich Alstott, the maintenance expert. He goes above and beyond. He is responsive, knowledgeable and patient. He will always answer questions. He guides you through the maintenance requirements and helps you learn. He will trouble shoot anytime needed. We are so happy we went with Signature Pools and feel we made and informed (and correct) decision. The pool is great!
Michelle and Peter Kane
Northfield, IL
Leisure Pools – 40’ x 16’ Rectangle (Sapphire Blue)
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Fall 2015
We just wanted to express how pleased we are with your team, product and the results of our pool project. As you know our project had a “few” variables but your team really made it an easier and enjoyable project. Working with Todd Emmerson, choosing the right pool, options and layout got us off to the right start, if we would have made a bad decision at this point we would have had to live with it. Todd was very good at timely follow up and good insight on ideas and options.
The pool itself is awesome and we have had many compliments from our guests. Your team did a great job on installation you may remember the day the pool arrived so did the Polar Vortex! We appreciate you working with us to accommodate all the changes we made. Your input and expertise regarding some of the mechanical changes have worked out well.
After install and the pool was swim ready we appreciate all the patience Erich Alstott had with us regarding equipment functions, use, chemicals etc. He also made up a nice “cheat sheet” so we did not have to read all the manuals. He, like Todd, also made the process easier and he spend a lot of time coming over and helping us out and also getting back to us promptly.
Tom I am a business man too and work with a lot of companies and really appreciate when a company lives up to its promises. You have a great team A+! I would highly recommend your company. Thanks again.
Sincerely,
Mark and Kathy Hopkinson
Elgin, IL
Thursday Pools – Cathedral 1433 (California)
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Fall 2015
When we decided to install a pool, I did extensive research on the different types of pools. Since we have two large dogs that we knew would want to swim, we were confident that a fiberglass pool was the right choice for our family. We did not want to have the worry of tearing the pool liner. The pricing was pretty comparable, but with a fiberglass pool, we didn’t have to worry about spending thousands of dollars to replace the liner down the road.
Todd was a fantastic sales person throughout the process. He was a wealth of information and provided many options and upgrades without pressuring us, such as robotic vacuums, lighting, waterfalls and bubblers. The pool size, shape and depth selection was abundant. Todd also provided an unbelievable animation video of our yard and home with the proposed pool – it was so helpful to be able to visualize everything to scale and see how truly awesome the project would be when finished and landscaped.
The installation process was professional and fast. Tom was very knowledgeable in the concrete necessary for our elevated deck and waterfall. The crew also accommodated our last minute changes and upgrades, which made the project even better than we had hoped. Erich has been by several times to fine tune small things and answer our questions regarding chemicals and maintenance.
We could not be happier with our decision to use Signature Pools to install our fiberglass pool. The work and follow up has been outstanding. Erich has been extremely responsive to any questions we have had. The maintenance and upkeep has been so minimal and easy that we still can’t believe it. The custom waterfall feature makes the pool beautiful to enjoy even when we aren’t swimming. We love the phone app that allows us to control the water features and temperature from wherever we are. Overall, it has been the absolute best possible experience and we would highly recommend Signature Pools to anyone we know.
Craig and Sheri Brown
Geneva, IL
Trilogy Pools – Hydrus (Monaco)
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Fall 2015
Our pool was installed at the end of the summer of 2015. We never owned a pool before so choosing the right company was imperative. To keep this referral short and to the point, Tom and his staff are pool gurus. They completed the job in a timely manner, and ensured we were pleased before they finished. If you’re considering an in-ground fiberglass pool in the Chicagoland area, look no further than Signature Pools!
Joe and Wendy Fleischauer
Joliet, IL
Thursday Pools – Cathedral (California)
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Fall 2015
I’m writing this letter to complement Signature Pools on the fiberglass pool that we purchased in 2015. We initially started a process to purchase a vinyl lined pool but the more we learned about the material the more skeptical we became. We were concerned about the wear and tear on the liner, especially with our yard being in full sun. We were also concerned about the eventual maintenance cost of having to replace the liner.
Since we’ve had the pool installed we’ve had multiple compliments on how it looks, but more importantly, just about everyone that has used it has commented on how comfortable the material is to stand and move around on. The fiberglass is very smooth but is also not too slippery or “slimy”. After a full summer of use the pool looks just like the day it was installed, with no visible sun damage.
I would also like to mention that the service that we’ve received from Signature Pools has been absolutely first rate. Todd did a fantastic job during the sales process and listened to our every request. He was able to transform our vision for our back yard into reality. The installation crew was respectful and our neighbors commented on the professionalism with which the job was carried out. Erich has been a wonderful resource as well. He provided all the necessary training on the pool equipment and left us with copious instructions and information that has made maintaining the pool much simpler.
Thank you again for the great work! I would recommend Signature Pools to anyone planning to install a pool.
Sincerely,
Michail and Tanya Gomberg
Geneva, IL
Trilogy Pools – Gemini (Vega)
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Fall 2015
To Whom It May Concern:
My wife and I had been contemplating putting in a pool for several years. We ended up waiting until our two children were old enough where we felt comfortable that they would be able to swim on their own. Once we had made the decision to really start looking into pool contractors, I just happened to drive by a house where the Signature Pools crew were hard at work finishing up an install in the middle of the Summer. Just by looking at the job site, I could tell the company did top quality work.
Later that evening, around 8:00pm, I looked up Signature Pool’s contact information and decided to call, thinking I would just leave a message and get a call back the following day. However, Todd Emmerson answered the phone and spent the next 45 minutes asking questions about our family, our backyard space, and our ideal features for a backyard pool. He really took the time to get to know us so he could better design our oasis at home. Only a few days after our phone conversation, Todd came out to meet with the entire family and was armed with a plethora of pictures, product documentation, and ideas not only for the fiberglass pool, but also for landscaping, hardscaping, lighting, and more. He really did have all the bases covered. I would describe our typical decision process as slow and methodical, and Todd showed the utmost patience as we took our time over through Fall, then Spring, and then Summer to make our final decisions. I couldn’t even tell you how many times Todd made changes to the CAD drawing, just so we could bat around a new idea or see how something different may have looked together.
When the following Fall rolled around and it was time for the installation, we couldn’t have been more surprised at how quickly and efficiently Tom and his crew were able to complete the process. At the end of day 1, the ground was excavated, the pool shell laid down, backfilled, and halfway full of water. I’m not sure whether it was my wife’s cinnamon blueberry muffins or standard procedure, but Tom also took all the time we needed to answer questions about layout, spacing of lights, where certain controls would be located, where water and gas lines would be run, and so on. Tom and the crew were never hesitant to ask for our input throughout the process, which really made us feel involved and was quite nice when you’re making that large of an investment. All in all, I couldn’t have asked for a better experience when it came to the pool installation process.
The following April, the crew came back out just to make sure everything was running smoothly, helped to teach me the control panel so I could understand how to program the automation features, and get a jump start on balancing chemicals and showing me what to do for general maintenance. Erich saved me a ton of Google time with a booklet of best practices and commonly asked questions and answers. Based on their knowledge transfer, I was able to keep a crystal clear pool all summer long and was surprised at how few times I had to add chemicals, when doing it the proper way. Erich was also always very responsive through the entire Summer when we would have a question that already hadn’t been answered, which was also nice to not feel like we were ever on our own to find an answer.
All in all, going with Signature Pools for the design and installation of our backyard paradise was definitely one of our better decisions. I don’t think we could have come across a contractor that was easier to work with, more experienced in all aspects of the process, or cared as much as we did about the final result. I’m sure Signature Pools would do just as great a job for you as they did for us.
Regards,
Mark and Amanda Roe
Plainfield, IL
Leisure Pools – Riviera 30 (Crystal Blue)
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Fall 2015
Signature Pools built our pool and it has been maintenance and trouble free. Signature Pools was very easy to work with and there were no surprises. We have dealt with several contractors in the past and are familiar with the delays and problems that can arise. With Signature Pools, things were seamless. The work was completed on schedule and the quality was excellent. When I have a question they are easy to get in touch with and are quick to respond. We highly recommend Signature Pools construction and maintenance because our experience with them has been positive in every way.
John and Cindy Hennessey
Plainfield, IL
Thursday Pools – Cathedral 1433 (Ocean) ______________________________________________________________________________
Spring 2015
We chose a fiberglass pool for the low maintenance and clean, contemporary look of the pool. The sales process with Signature was exciting, informative, and simple. Todd Emmerson was great to work with. He helped design our background space just as we envisioned it, was very helpful, and we enjoyed working with him. The installation was incredibly fast and exciting to watch. After installation, Signature get the pool in pristine condition and Erich is amazing! He is a wonderful teacher and resource to Signature Pool customers! He ensures that the customers are comfortable with the maintenance of the pool and equipment. So far, our research about fiberglass pools being lower maintenance has proven to be true and we are very happy with our pool and our experience with Signature Pools!
Joe and Amy Shulfer
Woodstock, IL
Leisure Pools – Reflection 30 (Sapphire Blue) ______________________________________________________________________________
Spring 2015
We just wanted to express our thanks to Signature Pools for a fantastic job throughout the process of the purchase and installation of our new pool. We chose a fiberglass pool for a few reasons. We heard they’re low reliable and low maintenance. No need to replace a liner and dog friendly. Also, we went with a “salt” system, which has been a pleasure to swim in. The process went well. The initial salesman, Todd Emmerson, was quite knowledgeable and thorough. From design, to groundbreaking, to pool installation the staff was attentive to the process. It’s rare for a company to have it’s owner actually come on site let along actually perform the real labor. Tom McNelis not only led the team during the pool “drop in” he was also onsite other times to help finish the finer points of the install. Once the pool was complete Erich was particularly helpful in balancing water chemistry and educating us as new pool owners on how to keep the water beautiful and swimmable. He explained the system controls and was prompt in replying to any questions. Now we have a stellar pool that is the main feature of our backyard paradise!
Thanks again Signature Pools!
Sincerely, Steve and Jeanine Graham
Lemont, IL
Trilogy Pools – Genesis (Vega) ______________________________________________________________________________
Spring 2015
Thanks for doing such a great job installing our Leisure fiberglass pool last year. From Todd Emmerson’s design expertise, to the construction phase, through Erich’s efforts to set up the pool the project was completed in a professional manner. To see the project 3D drawings come to life in our backyard; we never thought the finished product could look as great as the drawings, but the pool turned out even better! With Erich’s water chemistry expertise and system set-up, operating the pool has been a breeze creating an almost maintenance free experience and giving us more time to enjoy the pool.
Thanks,
Mike and Karen Smyth
Tinley Park, IL
Leisure Pools – Moroccan 34 (Sapphire Blue) ______________________________________________________________________________
Fall 2014
My wife and I would like to thank you for your outstanding service and professional work installing our fiberglass pool. We are pleased that we chose Signature Pools to build our pool and haven’t regretted our choice for one minute. We looked at many pool companies and construction types, and chose fiberglass over a vinyl liner pool for many reasons. Having a vinyl liner pool as a child, I knew the upkeep issues associated with them, and Todd did a great job outlining the positives of fiberglass construction, and the ease of maintenance and minimal long term upkeep associated with fiberglass pools. True to his word, the pool was very easy to operate and maintain, which allowed us plenty of time to maximize our enjoyment of the pool this summer. From the start of our search process, we found Signature Pools to be very competitive, dependable, and responsive and would definitely recommend you to anyone interested in building a pool. Both my wife and I enjoyed the interaction with the team, especially those we had the greatest level of contact with, Todd and Erich, as both were very responsive when contacted. Thank you for making our experience a good one and we would like to extend our thanks to the entire Signature Pools team, as this was the most relaxing summer we have had in our 28 years of marriage!
Regards,
G.R. and Kristina Schrotenboer
Geneva, IL
Leisure Pools – Reflection 23 (Crystal Blue)
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Fall 2014
The addition of our Trilogy Pool from Signature Pools has been a great addition to our home and provided our family with a lot of memories and fun. A fiberglass pool was the best fit for our family because it is low maintenance, affordable, and quickly installed. I was surprised to find out that the cost was similar to a vinyl liner pool and our entire project was completed within 2 weeks. I was blown away by the design renderings that Todd made for us. I am very particular in the appearance of my yard and how the landscaping compliments our house. We considered another contractor but the quality of design work they offered us was years behind was Todd produced. I was able to see exactly how the pool would look before we broke ground and was very happy to see the final product looked exactly like the designs. Our installation occurred during the first 2 cold and rainy weeks of November 2014. The signature crew was very professional and answered any questions I had. I was amazed at how quickly the process went and was glad that I chose to take Todd’s recommendation and utilize County Wide Landscaping. It was apparent that the two companies worked together often and had a good system down. After the long winter we wanted to open the pool as soon as possible. Erich came out in early May to teach me how to operate all of the equipment and get the pool cleaned and operational. That one on one instruction was great, and since then the maintenance has been very simple. In fact, I probably spent about 2 hours a week vacuuming this summer and around $200 in chemicals and supplies. Investing in a Signature Pool was a great decision for our family. We spent more time outside this past summer than we have in years and made many good memories with family and friends. Including a gas fire pit in the design allowed the fun to continue long into the fall. I think anyone considering the addition of a pool or spa should definitely contact Signature Pools.
Dave Kuchar
Sugar Grove, IL
Trilogy Pools – Gemini (Vega)
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Fall 2014
Todd/Erich/Tom and Crew,
We just wanted to say thanks for the great work and input in choosing and installing our pool. As our first season comes to an end, we couldn’t be happier about choosing you to do the work. Todd’s input a few years back stuck with us as we designed our yard and his input was spot on for all the reasons why to choose a fiberglass pool vs. the others. We still tell the story how on one Monday in April we had a dirty yard (since we didn’t have sod down yet) and by Wednesday the pool was in, hooked up and our kids swam in the freezing cold water. A few weeks later when all the landscaping was in, it was like having a resort in our back yard. While we knew that there is no such thing as a maintenance-free pool, Erich’s help and support made Todd’s claims hold true. With the combination of the auto cover and the Dolphin vacuum, keeping the water balanced and clean was a breeze. I really cannot believe how easy it has been. Thanks for all the help!
Max and Nicole Bachara
Warrenville, IL
Trilogy Pools – Zenith (Vega)
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Fall 2014
Dear Signature Pools,
I would like to thank you for a job well done installing our beautiful fiberglass pool late this summer. I had been looking into owning a pool for a very long time and carefully explored several options. From my first conversation with Todd Emmerson your company quickly moved to the top of my list. Although things got off to a slow start with receiving an initial quote, it was well worth the wait. Todd has been nothing short of fantastic to work with, and we couldn’t be happier with the finished product. We truly felt that our pool installation process was a priority for your company. The installation was a breeze from the amazing life-like digital images Todd drafted to the reality in our back yard. Initially I was overwhelmed with the pool equipment. I am thankful that Erich patiently answered all of my questions and taught me how effortless maintaining a fiberglass pool can be. He continues to be an email away to answer any questions on pool chemistry, and working with him has been a real pleasure. We can’t wait for next summer and will be sending any and all looking for a new pool and an enjoyable installation process your way!
With Gratitude,
Jeff and Dana Gallichio
Frankfort, IL
Thursday Pools – Cathedral 1433 (California) ______________________________________________________________________________
Fall 2014
We maintained a large liner pool for over 30 years and were hoping there was an easier way to build, maintain and own a pool. We found it in a Signature fiberglass pool. Everything we read and were told about these pools is true. Easy construction, low chemical and electrical expenses along with solid beauty that will last. We met with Todd Emmerson in February and by June we were swimming. We had a very tight area to work in, but Tod and his crew were able to get the job done. Communication and willingness to add some extra work was very good. A fiberglass pool by Signature Pools is the way to go! We are looking forward to years of fun in the sun.
Thank you Signature Pools!
Chris and Kathy Lirot
Aurora, IL
Leisure Pools – Moroccan 31 (Sapphire Blue) ______________________________________________________________________________
Fall 2014
Dear Signature Pools and Spa,
We love our fiberglass pool!!! We are pleased that the fiberglass pool has such low maintenance on a daily/weekly basis. Once reason we chose fiberglass instead of concrete was because of the high cost of potential pool repairs down the road. Another selling point for us was that we wanted the smooth texture of the fiberglass on our feet. Concrete pool floors are tough on the feet. Our sales person, Todd Emmerson, was extremely helpful and knowledgeable. He assisted us with our questions and worked with us to meet our needs. We never once felt pressured by him to make certain purchases. The installation process of our Signature Pool was fantastic! Everything went smooth and the installers were professional. Currently, we are in the process of closing our pool for the season. Our first season with our pool have been a great experience. We spent so much time this summer enjoying our pool. Our children are very happy we made the decision to install an in ground pool. My husband and I are very happy we decided to install a Signature Pool! Keep up the Great Work!
The Wheat Family
Batavia, IL
Leisure Pools – Moroccan 34 (Sapphire Blue) ______________________________________________________________________________
Spring 2014
Dear Signature Pools,
First and foremost, we LOVE our pool! Todd, Tom, Erich and the crew really helped make our dream of a backyard pool a reality. As with any big purchase we did extensive online research to determine the best pool for our busy family of five. We knew we didn’t want an above ground pool – but didn’t know much about gunite, vinyl or fiberglass pools. After our research it was clear that fiberglass was the way to go. Not only does it look great, but it is durable and easy to maintain! We contacted other pool contractors, but when they came to the house I didn’t get a “warm-fuzzy” feeling. I felt like they were just sales people trying to push their products. We contacted Signature Pools in June and a week later Todd came down to our house, sat at our dining room table, and helped us plan our dream backyard. He was not pushy at all and really helped “educate” us about all the options available to us. We decided to go with a saltwater sanitization system and an auto cover for safety. The computer generated designs and Todd’s knowledge were impressive, and we knew we found our company. Todd was very patient with us as we had problems gaining access to our backyard. Once we signed with Signature Pools they took care of everything! They not only completed all of the necessary paperwork for our village, but secured all the permits as well. Tom or Erich were on-site during construction every day. They gave us a time line and were true to their word. Our yard is very important to us and tearing it up was very stressful, but the guys were so good at what they do that the mess was minimal. Our pool was completed in September and we did get a few swims in before the weather turned cold. Erich was invaluable as he helped educate us on chemicals, care and maintenance. Pool chemistry was new for me being that I had never owned a pool. Erich was extremely patient! Kudos to the whole Signature Pool team! Our family is looking forward to creating many happy memories in our new pool.
Kim and Brian Heath
Dwight, IL
Leisure Pools – Riviera 34 (Sapphire Blue) ______________________________________________________________________________
Spring 2014
Signature Pools installed a pool for our family in 2013 and it was a great decision for us! It created many wonderful memories for our family in just our first season. Our experience with Signature Pools turned out to be very positive and we were pleased with our decision. Their craftsmanship and pool design was important to us and we feel that Signature Pools exceeded our expectations. The pool construction, stamped concrete, and pool equipment has worked well and we have received many complements on the design. We look forward to many future pool seasons and are glad we chose Signature Pools and Spas.
Jeff and Jessica Studnicka
Lakewood, IL
Leisure Pools – Riviera 34 (Sapphire Blue) ______________________________________________________________________________
September 2013
Late last year we made the decision to purchase a fiberglass pool. We did our homework, reviewed the many different fiberglass pool manufacturers, and chose the pool shape. We had an independent pool installer come to the house and give us an estimate for the pool we wanted. To be certain it was a good estimate, we called Signature Pools to provide us with a second estimate. That phone call made all the difference. Immediately we knew that Signature Pools was in a league of their own. Our salesperson, Todd Emmerson, carefully reviewed our yard (and its limitations), and sat down with us to discuss shapes and sizes we didn’t even consider. He was incredibly professional and never once pushed us to purchase and “extra”. In addition, he is extremely talented at developing 3D designs that showed us how different pool models and options would look in our yard. Surprisingly, we chose a completely different pool that we initially thought we wanted. Seeing it on the drawing and how it looked in our yard made a world of difference. We purchase the pool in December as a surprise Christmas gift to our children. A few days before Christmas, Todd surprised us by showing up in our driveway with huge posters of the 3D designs to wrap up for our kids. Completely unexpected. Totally above and beyond! It’s important to note, the estimates we received were very similar in cost, but worlds apart in terms of service, quality and overall delivery. We were blown away at how easy and painless the process was. Our neighbors even remarked that they expected to see trucks in our yard for weeks – I think they were all pleasantly surprised when the construction was clear after 2 days! We ultimately chose a Trilogy Synergy model pool with a salt water system. It is absolutely gorgeous and we are complimented almost daily on how much the pool has improved our backyard. In terms of maintenance – well, it simply couldn’t be easier to maintain. We are in love with our pool, the extra family time it brings, and the beautiful view it gives from our kitchen window. Thank you Signature Pools!
Jeff and Kris Hopkins
Libertyville, IL
Trilogy Pools – Synergy Pool (Vega) and Neptune Spa (Vega)
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Fall 2013
When we were deciding on a pool we had heard of many problems with gunite pools, especially with the winters here in the Chicago area, so we are happy that we decided on a fiberglass pool. We were impressed with Todd Emmerson and his patience with the pool design process. He came out many times and worked with us until we were happy with our choices. Once we signed the contract the pool was installed pretty quickly. We were able to enjoy the pool within 3 weeks from the start to the finish. Tom McNelis (the owner) and the rest of the crew were courteous. Erich was great with explain how everything works with the pool. Signature Pools has great customer service and we are happy that we chose Signature Pools to install our swimming pool. My family and I are looking forward to swimming in our fiberglass pool this spring, summer and fall, especially after such a cold winter! Thank You!!!
Sincerely,
Kathy Mendes and Family
Winnetka, IL
Leisure Pools – Reflection 26 (Sapphire Blue) ______________________________________________________________________________
September 2013
We purchase a Leisure fiberglass pool because they require the least amount of maintenance to keep clean. Leisure Pools have a great warranty and a fiberglass pool does not have the future expenses like a liner or gunite pool (replacing the liner or refinishing the interior of the pool) Todd Emmerson was very helpful and informative during the sales process. We liked the fact that he showed us the pool design in 3D. It was very complete! The installation process went very quick and was perfect! We were swimming in our new pool 6 days after they started construction. We are very satisfied with our Leisure fiberglass pool from Signature Pools and would recommend them to everyone!
Best Regards,
Clyde and Donna Gebhardt
Lakewood, IL
Leisure Pools – Moroccan 34 (Sapphire Blue) ______________________________________________________________________________
October 2013
We would like to thank Signature Pools and Spas for helping us to build our dream backyard. Ever since I was little I always dreamed of having a pool with a diving board; Signature Pools helped make that dream a reality! Deciding to purchase a fiberglass pool was rather simple for us. We chose fiberglass for several reason. 1) We did not want to worry about cracks or liners with other pools. A pool with a liner was out of the questions because we have a golden retriever that loves to swim. There would be no way of keeping her out of the pool and we wanted her to be able to swim as well. 2) We also learned that fiberglass pools help save on pool chemicals. Over the long run, there would be less to worry about. Todd Emmerson was an exceptional salesman. He met with us several times, answered all of our questions, and was extremely thorough and knowledgeable, and answered all of our calls and emails (sometimes as late as 11:30pm)! We loved that Todd did not try to talk us out of a diving pool as other salesmen had done. He also took us to several homes with pools so that I could envision what the pool would look like in the ground. He truly made us feel important and not like a paycheck. The installation process was super quick (minus the three and a half weeks of solid rain)! I could not believe that the hole was dug, pool was in and filling with water within 2 days! The installation crew was extremely courteous and professional. Every time I went out to check progress they would report to me what the plan was for the next day. They did not even mind me shooting videos and taking pictures to send to my husband at work. The crew showed up on time and worked like a well orchestrated team once here. After having our pool for one summer we can honestly say that we are thrilled with our purchase. It is great to have family parties at our house now as well as play dates with our son’s friends. Our son is only two and is already jumping off the diving board! We have received numerous compliments from family and friends about the shape of the pool and they often say that our back yard now feels and looks like a resort! We look forward to many more years of fun and sun in our new Signature Pools!
Matt and Angie McCormick
Plainfield, IL
Trilogy Pools – Genesis (Monaco)
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Fall 2013
Dear Signature Pools and Spas, I have had the privilege of working with Signature Pools & Spas as I recently had an in ground pool installed. Following this pleasurable experience, I would like to recommend the same for others who want an in-ground pool. Having done a lot of research regarding pools over the past few years I had decided that fiberglass was the best fit for me. I liked the pools uniqueness, optional features and advantages it had over other types of pools. There were many designs to choose from, colors and shapes, options such as a tanning ledge and slide that were made to fit my desires. The sales process and installation were well executed and in a timely manner, which was much appreciated. It was a pleasure to watch and photograph every step of the way. All of the team/crew I came in contact with were friendly, accommodating and most helpful. When one is making this kind of investment it is reassuring to be in good hands! The season was short for this year, but fun-fun-fun, and our family is looking forward to years of outdoor vacationing in our own backyard thanks to Signature Pools!
Sincerely, Peggy Ulferts
Dixon, IL
Leisure Pools – Moroccan 34 (Crystal Blue) ______________________________________________________________________________
Fall 2013
We originally approached Signature Pools in 2012 as we were just starting to think about our pool options. We were both new to the whole pool idea, but had very definite expectations that we wanted it to fit it and compliment what we already had. In other words, we knew what we liked but with no idea how to get there. Todd Emmerson was very accommodating, taking the time to answer our questions, send us info, and price things out even though he knew at the time that we were only kicking the whole idea around. Come 2013, we called Signature Pools back and got more serious. Todd put together some different 3D concepts with varying yard layouts, pool shapes, and hardscape detail. That was all we needed …the canted placement, Riviera 34 design with a patio off the back was perfect. We knew that installing an in-ground pool would most definitely be a major undertaking, with a lot of opportunity for cutting corners and skimping. Yet…as much as we had researched and kept tabs on the ongoing work, we kept finding that Signature Pools was going beyond what we had hoped for. The details were all covered, the workmanship top-notch. It’s SO uncommon today, and is a major reason we’d recommend Signature Pools in a heartbeat. Tom, Erich, Chris, Derrick, and of course Todd, you were all great to work with, and we love our pool! Thanks guys!
Bill and Athena Heart
Huntley, IL
Leisure Pools – Riviera 34 (Sapphire Blue)
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Fall 2012
Dear Signature Pools of Chicago,
I would like to take this opportunity to recommend Signature Pools. Having seen a brother who went with Signature Pools years ago, I realized I was investing in a company who had the know how to install a wonderful pool. I got to see first hand how easy swimming pool maintenance was when talking to my brother. My wife and I absolutely loved the design and easy of installation that a fiberglass pool afforded us. We could not believe how quick the job got done. The sales experience was fun and straightforward. Todd Emmerson does a great job and realizes it is a big purchase. He has excellent ideas, pictures and knowledge. We thought he did a great job. The installation part of the process was unbelievably quick. Tom McNelis demonstrates his expertise during the process. He simply knows what he is doing and is a very pleasant person.
Thank You,
James and Deborah Finn
Western Springs, IL
Leisure Pools – Riviera 30 (Queensland Blue) ______________________________________________________________________________
Summer 2012
We would first and foremost like to say thank you to Signature Pools & Spa for helping us achieve our dream of having our own pool. Tom, Todd, and Erich are very professional and personable. We did not have a personal pool while growing up, however some of our family and friends did. The public pool was where we spent a lot of our time. When we had our own children, we would take them to the public pool. Although it was a lot of fun, looking at the use of a public pool from a parental perspective presented new challenges. Preparing the kids, packing the van, trying to find a spot to put your towel, packing the van while wet and hot to go home wasn’t always a treat…especially with three children! We began to envision what it would be like to have our own pool. We researched friends and family including what the costs and maintenance would be and decided it would be in our best interest to have a pool. After online research and further discussion, we decided on an in-ground pool and one that would be made using fiberglass. It had the best long term value to us, great options, and of course low maintenance. We contacted Signature Pools and discussed our thoughts with Todd Emmerson. He is a very good listener and provided us with many options. He presented us with great insight on preparing for the pool, how permits would be obtained and how the whole pool would be placed and landscaping would be handled. Todd was very helpful with handling our concerns and communicating them with various contractors that were involved with our pool project.
Erich Alstott helped with obtaining the permits for pool construction and completion. He was very good at teaching us how to maintain the pool and was very flexible about meeting with us as our work schedules are always changing. We appreciated his expertise! Tom McNelis is truly and expert in this business. He is very efficient and assured us that our results would be the way that they were. I think he had the excavation and the pool placed in the same day even though he had said it might take a couple of days. We were impressed! The landscaping that took place almost immediately after the pool was set did not take more than a couple of weeks and complimented the look of the pool, but also improved access and ease of use. We could not have been happier. County Wide Landscaping did an incredible job! This summer had many very warm days and we used the pool to its fullest. We have plans to add additional landscape lighting. Our family enjoyed the whole process of planning to completion. The guys at Signature Pools and Spas are fantastic! If you are looking for the complete package from start to finish, a high quality pool, and with people who are nice and professional and who stand behind their work with pride, then you found the right company!
Sincerely,
Steve, Carrie, Steven, Gary, and Alexus Oltean
Lake Villa, IL
Leisure Pools – Tuscany 23 (Sapphire Blue)
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Dear Erich,
I want to thank you and the rest of the Signature Pools team for the great job you did in installing our pool. This is the second pool that we have had installed with your company and we couldn’t be more pleased. It was a pleasure to work with Todd and Tom again and we are very happy that you have joined the team. The installation team was very professional as well. The presentation of new products/pool options and the follow up after the installation exceeded our expectations. We are so happy that we went with the auto cover (Our last pool did not have the auto cover). We only used half a bucket of sanitizer this season (pool was complete in April 2012) and we hardly ever had to clean the pool. It’s amazing the difference that the cover makes. I tell everyone that if they do an in ground pool to buy the automatic pool cover. It is worth its weight in gold. Our neighbors were astounded by how quickly the installation was done and how beautiful it looks. A fiberglass pool with an auto cover is the only way to go and of course Signature Pools is the best installer! Thank you for making this a great experience once again!
Sincerely,
Paul and Jackie Remillard
Hampshire, IL
Leisure Pools – Riviera 34 (Sapphire Blue)
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Fall 2012
We contracted with Signature Pools in 2012 to install our Trilogy – Magellan model fiberglass pool with a spa. After much research we made our decision to go with fiberglass. I am a custom home builder in South Barrington, Illinois and see many gunite pools that are having major repairs done and I definitely did not want that. When we started to get a few quotes on pool contractors we were on guard until we met Todd Emmerson from Signature Pools. Todd was excellent and patient taking us thru the process of selection and answered all our questions. The pool was delivered 4 weeks after we signed the contract. After that we met the Tom McNelis (the owner) and the rest of the crew. They worked diligently for 2 weeks and on the third week we were swimming in our new pool. We were impressed that Tom was hands on with the complete installation process. My wife and I are very pleased we chose Signature Pools! Their honesty, integrity, and hard work ethic made the experience a positive one. Our family looks forward to many wonderful memories swimming in our fiberglass pool.
Sincerely,
Tom and Sandy Doomis
South Barrington, Illinois
Trilogy Pools – Magellan (Vega RS)
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Fall 2012
Erich, Thank you for all your help! I cannot say enough good things about what a great asset you were to us during this process. We were fortunate that we found Signature Pools! This has absolutely been one of the best construction projects we have ever done. Everyone we worked with at Signature has been exceptionally professional. We would definitely recommend you to anyone looking to install an inground fiberglass pool. Oh, by the way – the pool and basic yard repair looks so nice. We were able to get into the pool about 5 times this fall, when it was warm enough – and LOVED IT! If anyone thinking of installing a pool, would like to call one of your customers for a referral, please do not hesitate to give them my name.
Thank You Again,
Jo Ann Golbeck
Wauconda, IL
Leisure Pools – Riviera 30 ______________________________________________________________________________
Fall 2012
I did a great deal of research into the different pool formats prior to making our decision to hire Signature. I met with about half a dozen “pool guys’, but kept coming back to the Signature Pools recommendation. I simply trusted Todd’s recommendation more than anyone else. All of my research said that he was right. All that was left was for your company to deliver on his promises. And you did! The dig was smooth, the installation was right on time, and the coordination between your firm and our landscapers was spot on. Not one hiccup, not one problem. We have really enjoyed the pool and your recommendations on tile, pool cover, and equipment was just perfect. And it came in on the dollar that we agreed upon. A rarity is a project of this size being on time and on budget. Signature Pools nailed it!
Guy Lay
Northbrook, IL
Leisure Pools – Grand Elegance (Australian Blue) ______________________________________________________________________________
Fall 2012
I would like to start by thanking Tom and his team. To start with, my wife and I have been looking at the idea of a pool for some time and had a good idea of what we wanted. We started the journey by meeting Todd. You need to know Todd is NOT a salesperson, but rather an educator. We sat with him while he carefully and expertly defined the benefits of each feature of the pool and the accessories that go with it. After speaking with him we were in a position to make educated decisions. We started out looking at a 30’ Riviera model. After Todd took us to see a Riviera 30 model pool at another one of their projects we thought it was a little too small for the size of our property. It was nice that they arranged for us to see one being installed. We decided on using all the space we had in our yard and opted for the 40’ Synergy model pool. A clear plan of the preparation needed for construction was explained to us and gave us time to save some of our existing landscaping. The construction process was as expected, dusty. Erich, was indispensable in guiding along the process. A temporary fence was placed around the pool though empty for several days. They did a thorough job in cleaning out the debris from the bottom of the pool after it was filled with water. Remarkably, the water was pretty clean and stayed that way during the rest of the construction process. We were able to enjoy our pool soon after the concrete was set and only minor details remained. We did have to wait for the concrete to “Cure” before the deck finish was applied. Some of the decorative tiles we wanted were on backorder, but were well worth the wait. We opted for some additional features. The automated chlorination system is worth every penny. The levels were always on target and I spent no time putting chlorine pucks in the pool. The Dolphin automated pool cleaner is also well worth the money spent. It does a fantastic job. You can run it at night and wake up to a beautiful crystal clean pool. We also added some lights to the standard package. Five lights really liven up the pool and it looks like a resort pool at night. The colors can be changed from time to time which is cool. I would strongly suggest writing down every detail of what you want the pool to look like when you are done. Do you want electrical or speakers on the far side of the pool? You may want to run the wires before the concrete is poured. We opted to do so. Now we do not have to trench the wires into the ground. We added some anchors posts in the concrete for umbrellas which apparently has not been done before. They make “Bar height” posts for umbrellas for the extra height taken up by the post being in ground. It limits the exact locations of the umbrellas but does not require one to have the bulky stands under the umbrellas. If you opt to do a concrete overlay…Look no further than Altered Surfaces. Pete Simon is an honest person from the word go! He explained why the concrete had to cure and that, though he stands behind any defects that might occur, he would rather do it right the first time. He does the work himself with some staff, but he is there on site. He was more competitive on quality and price than the two other estimates we were given. We could not be more pleased with the outcome and look forward to many years of enjoyment! A great family “resort “in our backyard, and the peace of mind of knowing where my daughters are and with whom they are with is priceless! Start with Signature Pools and do your research then come back to purchase from Signature Pools.
Sincerely,
Marty and Rhea Matus
Barrington, IL
Trilogy – Synergy (Monaco)
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Fall 2012
Signature Pools did a great job installing our pool. I was surprised it only took 2 weeks to complete. We enjoyed our new pool this hot summer!
Steve Levine
St. Charles, IL
Leisure Pools – Grande (Australian Blue) ______________________________________________________________________________
Fall 2012
This is just a short note to tell you how much we’ve enjoyed our new pool this last summer. As you know we were extremely impressed with the fiberglass pool idea from the very beginning. We knew about the benefits of a fiberglass pool and were impressed with your Regional Sales Manager, Todd Emmerson, when he presented to us during the sales process. Even though our pool was installed so late in the season last year that we couldn’t enjoy it until this spring, it has far surpassed our expectations in the ease of maintenance and the beauty of the fiberglass gel coat finish. We also really enjoy the fact that the equipment for our salt sanitized pool practically manages itself and the soft, saline water is easy on everyone’s eyes and skin, unlike our old chlorine pool. Your team has been great and our point-man at Signature has been easy to reach and extremely helpful throughout this first year that we’re using the pool. We look forward to many years of enjoyment with the new pool and appreciate your continued contact and the team’s attention to our needs.
Kind Regards, Lee Colpi
Northfield, IL
Leisure Pools – Tuscany 29 (Australian Blue) ______________________________________________________________________________
Spring 2012
Signature Pools,
We just wanted to let you know how happy we are with our fiberglass pool. The pool is pretty much maintenance free, leaving lots of time to enjoy it. Todd was great in helping us design our pool and was very knowledgeable and easy to work with. From installation of the pool (even going over our house with it) until closing, Tom and the entire Signature Pool staff were very committed to great customer service.
We are looking forward to our second summer with our pool!
Jim and Lynn Gerberich
Lisle, IL
Trilogy Pools – Gemini (Stellar RS) ______________________________________________________________________________
Spring 2012
To Whom it May Concern:
When I finally decided to go ahead and have a pool installed I researched all my options. In the end I chose a fiberglass pool because of its longevity, lack of maintenance and wonderful design options. After deciding on a fiberglass pool then it came to finding a company. Signature Pools stood above all other companies! Todd Emmerson did a great job of transforming my vision into reality with his 3-D designs. After many changes we had a final design. Todd made this process extremely easy. Even at the last hour when I decided to have an auto cover installed there was never a hesitation. Once the permits were final the job coordinator came over and gave me an installation date. It’s amazing within 48 hours the pool was installed and filled. Within a week we were ready to have the deck installed. Tom and his son did a wonderful job and were easy to work with. During the final inspection process the village inspector went out of his was to compliment the quality of the work of Signature Pools. The pool is amazing! It’s made my backyard a paradise. I would recommend Signature Pools to anyone! If only all companies were that easy to work with.
Anne Renick
Hawthorn Woods, IL
Leisure Pools – Moroccan 31 (Australian Blue) ______________________________________________________________________________
In the Spring of 2009, we installed a fiberglass pool by Signature Pools. We moved from Los Angeles to Chicago several years ago. Our home in Los Angeles had a beautiful pool which served as a family gathering destination. Our children literally grew up in that pool and we missed having it terribly. After we moved to Chicago we tried in vain to recreate that family experience – at one point we installed a spa, but it was never the same. And now that our older children have grown, we have adopted two young children. Our younger children spent the entire summer in our new pool last year! We know in our hearts that we have finally recaptured that special focal point for our family. Before we installed our pool, we researched several companies and types of pools. We selected a fiberglass shell because of its durability, beauty and ability to withstand the elements. During the proposal process, Todd Emmerson – Signatures’ Sales Manager – was by far the most helpful to us as we considered various designs, styles and sizes. The Company and its staff were incredibly professional and helpful throughout the entire process – from design through permitting, construction and set up. The project was done on time and within budget. And Signature was great at communicating with us all through the entire process. The actual construction went very smooth and much quicker than I had anticipated. One thing that caught me by surprise was the toll the installation took on our yard. I knew the yard would get torn up, but until you experience it firsthand you are not prepared. Regardless, Signatures’ crew was extremely careful, and the safety of my family was paramount to them. They also did an outstanding job cleaning up at the end of each day and made sure to put as things back to its original state as much as possible upon completion. Once the pool was installed, Jim Gavula spent a great deal of time teaching us how the equipment worked and how to care for our new pool. We called Jim several times with a lot of questions and he was always patient and very helpful. Signature Pools and its staff were phenomenal. We love our new pool and expect to get many years of enjoyment from it with our children – and hopefully our grandchildren at some point in the future.
Very truly yours,
Ken Mooney
Vernon Hills, IL
Leisure Pools – Roman 19 (Outback Blue) ______________________________________________________________________________
Spring of 2010
After spending an afternoon with Todd Emmerson (Sales & Design Manager) and going over all the many questions and options it was a very easy choice to move forward with Signature Pools. That was now 4 years ago. When I initially started to look at company options I was not going to be fooled by fancy marketing or a big name company. I was diligent in my approach and decision making. Not only did we want a specific plan/layout for our backyard, but also a specific color and design of acid washed concrete. I also wanted a company that cared about customer service and I have received that in spades from Tom McNelis (owner), Todd Emmerson, and the rest of the staff at Signature Pools. Our swimming pool has been so low maintenance and has turned out to be something both fun and valuable for our whole family. Truthfully, Signature Pools has gone our of their way and continues to this day to make sure that we have a positive experience. If you would like more information about my experiences please feel free to contact me.
Kevin Mann
Elmhurst, IL
Leisure Pools – Roman 23 (Australian Blue) ______________________________________________________________________________
September 28, 2009
1. Why we chose to build a fiberglass pool:
~After a year of research we decided to build a fiberglass pool due to the quality of the product. We love how fast the pool was put in and it is really nice to not have to worry about getting “scratched” in the pool as you do with a gunite/concrete pool. We also love having our private oasis in the backyard and not having to go to various waterparks with hundreds of other people.
2. Our experience during the sales process:
~ Our experience with Todd was amazing. He is very knowledgeable and low pressure. Todd gave us all of the information that we needed to make our decision. He was very patient and when we signed the final contract we felt as if we made the right decision with no 2nd guessing.
3. Our experience during the installation process:
~ The installation was very fast and Tom, Jim & the rest of the Signature crew were very professional throughout the construction process.
4. Our experience owning a fiberglass pool from Signature Pools:
~We love our new pool and spa and everyone that we have had over are really impressed by how quick the pool went in and how beautiful our new pool and spa look. We are very happy with this purchase and look forward to many years of enjoying our pool!
Rebecca & Tom Koenig
South Barrington, IL
Leisure Pools – Riviera 34 (Australian Blue) ______________________________________________________________________________
October 13, 2009
After years of researching swimming pools, we decided on a fiberglass pool because we were convinced that they make the most sense for our family. We love the look of fiberglass pools and the wide variety of shapes that are now available made it easy to choose a pool for our backyard. After owning the pool for a few months we are convinced that we have made the right decision. It not only looks beautiful but it has been incredibly easy to maintain. We have been very pleased with Signature Pools from the very beginning. The sales staff presented us with honest and accurate information and willingly took us to see other fiberglass pools they had built in our area. The installation process was on time and very quick therefore maximizing the use of our new pool this summer. Whenever we had questions, we could always count on someone from Signature Pools to get back to us at their earliest convenience. We would not hesitate to recommend Signature Pools to anyone thinking of installing a fiberglass pool! We have been thrilled with the results!
Eric Schmitt and Andrea Lara
Libertyville, IL
Leisure Pools – Elegance 33 (Australian Blue) ______________________________________________________________________________
Fall of 2009
This past June one of the best things happened. I put in a fiberglass pool by Signature Pools. I have wanted a pool for a very long time and had done a lot of research on the type of pool I wanted. Once I decided it was going to be a fiberglass pool then it was a matter of finding the best company to build it. After talking with several companies Signature Pools won my vote due to their knowledge, experience, confidence in their pools, and their consideration for my concerns. Todd was awesome during the purchasing and planning phase. He listened very closely to my ideas and what we were looking for in the pool as part of the landscape plan and put it together and made it happen. The 3D computer program they used was unbelievable – it showed me exactly what my new pool would look like with our existing house and landscaping. Todd also did not just sell the pool and disappear. He was still available when needed to answer any questions. Once the pool arrived and the crew started it was unbelievable how quickly things happened. Tom McNelis and his whole crew are the greatest guys. Our yard is very important to us and tearing it up was very stressful but the guys are so good at what they do installing these pools that the mess was minimal. The guys really went the extra mile to help fix the mess that was made due to the three inches of rain we had three days prior to the start of construction. The process was so quick that within four hours the pool was filling with water and within twenty four hours the concrete decking around the pool was finished and most everything was ready to go. Within a few days Jim had the pool crystal clear and swim ready. I could not have been more pleased with everyone on the Signature Pools team. This pool being salt water is basically no maintenance. I love telling people who say pools are so much work – Not Mine! Just some vacuuming and water testing is all the work the pool has caused – little to none. Even if we cannot get in the pool just sitting by it is such a great experience. Our yard is back to normal plus the luxury of a pool in our own private yard. I don’t for one second regret any part of putting in a fiberglass saltwater pool and have told many people it’s the only way to go and that Signature Pools is the best.
Thanks So Much Guys!
Sincerely, Heather Tesdal
Morris, IL
Leisure Pools – Riviera 30 (Great Barrier Reef)
______________________________________________________________________________
Fall of 2008
Tom, Todd, and Jim – I wanted to take a minute to say thank you for a job well done. From the moment I made the first phone call inquiring about installing a pool until job completion, I felt confident in Signature Pool’s ability to accomplish our vision of a backyard getaway. Todd took the time to answer all of our questions, was very informative, and offered some very detailed design plans. Jim was very efficient in getting all of our plans in and permits approved by the village along with making sure everything on our pool was working properly. Tom was very professional during the installation process and the pool was completed sooner than estimated. I would not hesitate to recommend your company to anybody seriously considering installing a pool. The durability and very low maintenance of the fiberglass pool in combination with the great work done by your company of planning and installing the pool has left our family feeling secure we made the right decision. We can hardly bring ourselves to close it down in anticipation of one more warm day.
Thanks Again!
Randy and Theresa Vasvery
Lemont, IL
Leisure Pools – Grand Elegance (Australian Blue) ______________________________________________________________________________
October 2, 2008
Dear Sirs,
Giles and I would like to thank all at Signature Pools for the excellent job you all did in installing our pool this summer. The decision to go ahead and build a pool was a little daunting but meeting Todd Emmerson (Sales Manager) and Jim Gavula (permit/job coordinator) and viewing the design work for our property allayed all our worries. It also confirmed the decision of ours to choose a fiberglass pool was the right one. The surface of the fiberglass is smooth to the touch and will not crack, and the colour is vibrant and will not fade! The installation process was fascinating and we were amazed to see the pool in place after only one day! The final look of the whole project is beautiful and Signature Pools delivered on their promise of providing our pool with the ‘Wow Factor’! All of our friends and family have enjoyed the summer with us in our ‘vacation at home’ style backyard and we wholeheartedly recommend Signature Pools to anyone who needs a pool company to provide them with a full service design and installation of a pool or spa.
Sincerely,
Joanne Douglas Giles and Joanne Douglas
Naperville, IL
Leisure Pools – Moroccan 31 (Australian Blue)
______________________________________________________________________________
September 15, 2008
Dear Mr. McNelis,
It took me almost three years to make a decision on a backyard pool. I met Todd Emmerson in August of 2006 about halfway into this decision. As you know, there are many choices a consumer has when it comes to back yard pools. It took me the first year just deciding on whether to go with a built in fiberglass pool. I looked at all types and discovered fiberglass was the easiest of all to maintain and operate. Back in August 2006, Todd was very professional giving me different ideas that would work in my backyard. My only regret is that it took me so long to decide. In February 2008 I contacted Todd again and told him that I reached a decision. Signature Pools was the company that I would hire to install my fiberglass pool. We decided on a kidney shaped pool that fit our backyard. Todd even offered to stop by and spray paint the outline of the pool to give us an idea of how it would look in the backyard. What an eye opening experience that was. The pool that we chose was not quite the right one for our situation. Todd immediately made a recommendation and painted that outline in the yard. What a difference that made. We were able to get the right pool at the right price. The installation was quick and easy. Within two days the pool was full of water and concrete was ready to be poured. We officially opened the pool on Memorial weekend. The weather was great and the pool was heated to a comfortable 85 degrees. The kids have been in it ever since. Not a day went passed this summer without a pool full of friends and family having a great time. I will never regret purchasing a fiberglass pool from Signature Pools. Todd Emmerson (sales manager) and Jim Gavula (permit and job coordinator) made the whole process as easy as possible. But I guess the biggest surprise was to see you, the President and owner of the company, out there working the machinery that very first day. You and your team gave my family and me a great summer in 2008 and for many years to come!
Thanks again for all your help!
Jim and Kathleen Mahoney
Geneva, IL
Aloha Pools – Montego
______________________________________________________________________________
October 15, 2009
To Whom it May Concern,
Signature Pools did a wonderful job! From the initial consultation with Todd to the end result, and what a result! I look out at the pool area and smile every time – it’s absolutely spectacular! Each member of the team at Signature Pools had a job to do and each did it very well. We were very impressed after they dug the hole that Tom managed to maneuver the pool straight into the hole. The after service has also been excellent. We have contacted Jim several times with various questions and he has always been keen to help. We have been extremely happy with Signature Pools and would definitely recommend working with them. Just take a look at our pool!
Thanks again Boys,
Kevin and Bonita Frost
Algonquin, IL
CPC – Capri ______________________________________________________________________________
Fall of 2008
Once I found the Signature Pools website it was easy to pick the perfect size and shape for our big family. We knew a fiberglass pool was for us … beauty, ease of installation, very little maintenance, and lifetime structural guarantee! It was a pleasure working with Todd Emmerson, our Sales Representative. He helped us determine the best options and design elements to compliment our backyard. The installation process was amazing! We all enjoyed watching the shell arrive on a flatbed and within hours the pool was being filled with water. From start to finish it was a smooth operation. Someone in our family is in the pool from early morning to late at night! We keep it nice and warm and we enjoy it from mid April until well into November. Because of our beautiful pool, our backyard serves as a gathering place for our extended family and friends. It was the best decision we’ve ever made and our thanks to Signature Pools for their professional service!
Happy Swimmers,
Joe and Cindy Beetz
Mendota, IL
CPC – Athens ______________________________________________________________________________
September 22, 2008
Todd: Just a brief note to let you know how pleased we are with our pool. The construction crew was very aware of the plantings and trees. They managed to install the pool without damaging any landscaping. We had a very enjoyable summer relaxing by the pool.
Sincerely, Ray Kulling & Valerie McGuire
Lemont, IL
CPC – Athens
______________________________________________________________________________
October 19, 2008
Dear Tom,
The pool we purchased in the fall of 2007 has exceeded our expectations. We came upon Signature Pools & Spas, Inc. website during our decision making process and were impressed. We had called other pool companies and were unhappy with their attitude when answering our questions and limited availability. Through the website, we were able to connect with Todd Emmerson and knew instantly we found a company we could work with. His professionalism and knowledge about pools reassured us during the decision making process. When we made the decision to install an in ground pool, we researched concrete pools, vinyl lined pools, and fiberglass pools. We chose fiberglass because of the quick installation and low maintenance and have not been disappointed. Todd made a planning for the installation smooth and was very patient when we made changes. His suggestions helped make our backyard a beautiful backyard retreat that is definitely not just for the kids. When Tom and his crew came, they had the excavation so well choreographed; we were able to swim just a few days after they began. It was truly amazing to see how quickly Tom and his crew were able to install the fiberglass pool. They started excavating at 8:00 a.m. and the shell was in the ground by 2:00pm. We have enjoyed our fiberglass pool this summer and look forward to many more years. We were surprised at how easy it is to care for, it is virtually maintenance free. Overall, we are extremely happy with the decision to install a fiberglass pool from Signature Pools & Spas!
Sincerely,
Kevin and Diane Murphy
Plainfield, IL
CPC – Sierra
______________________________________________________________________________
Fall of 2007
We met with Todd Emmerson early in January 2007 to begin our preliminary discussions. Upon our first meeting with him, I knew this was the right option for us. Todd was very knowledgeable and provided a lot of honest input into the planning and design of our pool. He was always available to answer our questions and provided sound recommendations for others that we would need to involve in the process (fence and landscape company). Once we had finalized our plans, we were happy with how smooth and quick the process moved forward. Jim and Todd did a great job of managing the team and ensuring that everything was completed to our satisfaction. Everything was completed on schedule and we could not have been more pleased with the outcome. We love our fiberglass pool! The maintenance is extremely manageable and allowed us to spend more time enjoying it this summer and less time maintaining it. We thoroughly enjoyed our new pool this summer and look forward to many more years to come.
Matt and Cheryl Carr
Aurora, IL
Leisure Pools – Tuscany 29 (Australian Blue)
______________________________________________________________________________
Fall of 2007
We wanted to express our appreciation to all of you for doing such a wonderful, professional job on completing our new pool last August. Working with Todd for the initiation and planning of the pool late spring was extremely edifying and certainly made the process painless. Todd is so knowledgeable that it resulted in our family feeling we were making the right decisions about this big investment. Todd’s advice on all aspects of the process was superb. Tom, your expertise and the dedication and skill of your crew really made this pool vision come to fruition in our tight space. I will never forget how you were able to accurately guide the overhead crane operator without seeing that pool flying high! Thanks to Jim for taking us through the permit experience in our very meticulous village. We thought we would never get to use our beautifully completed pool!
Marlene Kamm and Mark Striegl
Northbrook, IL
CPC – Athens ______________________________________________________________________________
Fall of 2007
We love our pool! Working with Signature Pools was a good experience. Todd Emmerson was truthful and honest about the whole process. The project was complete in the timeframe given during the sales presentation. We would recommend Signature Pools to our friends!
Ed and Carrie Falkenhayn
Glenview, IL
CPC – Capri ______________________________________________________________________________
Fall of 2007
We just wanted to thank your for all your help in choosing and ultimately installing our new pool – we love it! The Signature Pools team was helpful and knowledgeable throughout the entire process. Todd and Jim answered all of our questions and concerns honestly. The sales process through the actual pool installation was right on schedule and we were swimming even sooner than we thought possible! The fact that your company handles everything from permits to the electric and plumbing as well as concrete decking made teh job run very smooth. Our fiberglass pool requires very little maintenance and we are very happy with our choice, both with choosing a fiberglass pool and choosing Signature Pools to build it.
Jen and Chris Tex
Algonquin, IL
CPC – Lexington ______________________________________________________________________________
Fall of 2007
This past winter we decided we wanted to have a pool installed. We received quotes for a concrete pool, a pool with a liner, and a fiberglass pool from Signature. Todd Emmerson came over and discussed our options with us. Todd is very knowledgeable and we really liked his demeanor and honest approach. Signature was competitively priced and allowed the least maintenance. In mid-May, Signature broke ground and by mid-June, we were swimming in our new pool. The process went smoothly and we were delighted that we were able to enjoy the whole summer with our beautiful new pool.
Noelle and Angel Garcia
South Barrington, IL
CPC – Lexington ______________________________________________________________________________
Fall of 2007
We wanted to write to thank you for the work performed in our backyard. This is the second project you have constructed for us and we cannot be happier. Prior to constructing this pool we investigated our options of concrete, liner, and fiberglass. After going through all of the options the decision to install a fiberglass pool was very simple. We got a much nicer pool, easier maintenance, and over-all better product with the fiberglass. The sales team was very helpful in assisting us to get our dreams installed in our backyard. Those dreams and visions were made reality by the installers. Thanks again for all of your assistance. We could not be happier with our pool and spa!
Sean and Theresa Corrigan
Batavia, IL
CPC – Capri and Alexandria Spa ______________________________________________________________________________
Fall of 2006
Please take this letter as a written recommendation for your company, Signature Pools. The entire process from picking out our pool to the installation went smoothly. Everyone was extremely courteous and knowledgeable. I would recommend Signature Pools to anyone. I welcome any potential customers to contact me to see our pool and/or discuss your work in detail.
Paul and Dore Lacny
Lemont, IL
CPC – Lexington ______________________________________________________________________________
Fall of 2006
We would like to express our gratitude for the wonderful work you and your team have done constructing our pool. We found the experience with your company to be straight forward and professional. From our initial planning phase right through to the installation and completion process, we were very impressed. The project turned out beautifully. We continually receive compliments from neighbors and guests on the fine job that was done. It has been a pleasure to deal with you and your team, and we look forward to a long and happy relationship as you continue to care for our pool.
Al and Karen Justiniano
St. Charles, IL
CPC – Apollo and Canberra Spa ______________________________________________________________________________
Fall 2006
We chose a fiberglass pool for several reasons including the quick installation, ease of maintenance and quality of the product relative to its price and longevity. Todd Emmerson was very knowledgeable about all the equipment included with the purchase of the pool. He was also very personable and listened to our ideas and desires. I was pleasantly surprised when they had the pool in the ground and half filled with water by the end of the first day. We were using our pool within the week. We have thoroughly enjoyed our pool this past season! Maintenance is nearly non-existent and entertaining is a pleasure.
Jacqueline Feley & Family
Oakbrook, IL
Blue Hawaiian – Three Moon Bay ______________________________________________________________________________
Fall 2006
Upon meeting Todd Emmerson, we knew Signature was the pool company for us! Todd was very knowledgeable and answered our many questions eagerly and honestly. He walked us through our pool building process by actually taking us to another pool under construction and showing us all the things we should expect. Our decision to install a fiberglass pool came after meeting with five builders and researching diligently online. The beautiful color of our pool is unmatched by other brands. We really enjoy the built in seats and the steps that extend the entire width of the pool. Our pool has basically required little to no maintenance this past summer. It practically runs itself. We highly recommend the salt water chlorinator. Your eyes really do not burn when opening them underwater, and my blonde hair never turned green after swimming almost every day. Our auto cover keeps the pool so protected that the heater hardly ran all summer and the pool seldom needed cleaning. We are very pleased with our choices and look forward to many future summers in our pool.
Signature Pools did a wonderful job!
Chrissy and Jeremy Simmons
Plainfield, IL
CPC – Venus ______________________________________________________________________________
Fall 2006
Converting our backyard into a “vacation destination” with Signature Pools & Spas could not have been better! From our sales experience with Todd, to installation with Tom, and maintenance with Jim, every step of the process was seamless. Our automatic pool cover keeps our cleaning to a minimum and reduces our overall heating costs. It was definitely a great investment! We would recommend a fiberglass pool by Signature Pools & Spas to anyone thinking of investing in an inground pool.
The Harrell Family
Clarendon Hills, IL
CPC – Athens
______________________________________________________________________________
Summer of 2006
This spring I contacted Signature Pools for a quote to install an in-ground fiberglass pool. Regional Sales and Design Manager, Todd Emmerson, came to my house and met with me. Signature was the fourth and final fiberglass pool company that I interviewed. I was impressed by Todd’s demeanor, knowledge and professionalism, as well as the products and services he had to offer. He was extremely helpful and sincerely wanted to help me make the most of my backyard at the best price. I was already working with a landscape architect and Todd was more than happy to coordinate and work with her as well. Signature Pools is a full service pool company. They don’t just drop in the pool shell and move on, leaving you to find electricians, plumbers and deal with permits. They do it all and it makes you life much easier. The whole process went smoothly and was completed in a timely fashion. Todd and the staff at Signature Pools were always very friendly, helpful and quick to resolve any questions or problems I encountered during my first season of pool ownership. I recommend contacting Todd Emmerson with Signature Pools to anyone considering adding a beautiful pool to their backyard.
Susan Pasakarnis
Oswego, IL
CPC – Venus ______________________________________________________________________________
Summer of 2006
Our experience with purchasing a pool from Signature Pools was excellent. Todd did a great job in understanding our vision and recommending ideas. The installation team was quick and organized. They promised to have the pool installed and ready to swim in by Memorial Day and they did. Owning a fiberglass pool has been great. It has been much easier to maintain than we could have ever imagined.
Steve and Maureen McHugh
Wheaton, IL
CPC – St. Augustine ______________________________________________________________________________
Spring of 2005
The experience we had with Signature Pools Chicago was wonderful. From the very start of the process we were treated with respect and given options that fit within our budget. Todd Emmerson and Tom McNelis were professional, answered all of our questions and made our first in-ground pool purchase a breeze! We have received many compliments on the work that was done and we couldn’t be more pleased ourselves.
Paul and Jennifer Macadlo
Bolingbrook, IL
CPC – Cape Cod ______________________________________________________________________________
Summer of 2005
I just wanted to say thanks for an easy and smooth sales and installation process. We love our fiberglass pool! We couldn’t believe we were able to swim in our new pool in only two weeks from the time installation began! We have two dogs and don’t have to worry about liners ripping or tearing. Our dogs have been swimming right along with us. Todd Emmerson was wonderful, whether he had ro run out to drop something off or to show a sample he stayed our contact throughout the entire process. He helped make the whole pool construction process very smooth! What a great team you have at Signature Pools!
Mike and Jeannine Neary
Tinley Park, IL
CPC – Nantucket ______________________________________________________________________________
Summer of 2005
Mike and I decided to use a fiberglass pool because it is virtually maintenance free and we don’t have to worry about it cracking. From what we were told, it could last forever. We also liked the idea that it was ready made and that it didn’t take much time to have it installed. The sales process was very easy. We were given many different styles of fiberglass pools to choose from and the salesman helped us determine what would work best for our yard and our needs. He also helped us pick colors for our tile and stamped concrete. The installation process for the pool was very quick. They dug the hole the week we received the permit and the pool was in the ground shortly after. The only thing that took any time was waiting to get inspections from our city. Tom, the owner, was helpful with that process and they even made an effort to finish the job in time for our son’s 3rd birthday on the 4th of July. We are extremely happy with the way our pool looks. We get compliments all the time from our friends and neighbors!
Lisa and Michael Zarkin
Naperville, IL
CPC – Lexington ______________________________________________________________________________
Summer of 2005
Thank you so much for providing a positive experience as a first time inground pool customer. We had done a lot of shopping around and chose your company because the customer service was excellent and accommodating. Todd was really great. He made our decision making very easy. The installation process went so fast – it was amazing. Tom was very helpful in showing us how to maintain our new fiberglass pool and how the filtration and heating system works as well as maintaining them. He was very friendly, informative, and accommodating. We are very happy with our pool and we are very glad to have had such a good experience. Our pool turned out just beautiful!
Sarah and Michael Holmes
Woodridge, IL
Blue Hawaiian – Waters Edge ______________________________________________________________________________
Summer of 2005
We are very pleased with the Signature Pool that we ordered from your company. The fiberglass pool is everything we had hoped for. Todd was wonderful to deal with from selecting the proper size, style, colors, and also working on the permits for our property. I was amazed how quickly the installation process went and Tom did a masterful job with the acid washed concrete around the pool. We had previously had a different type of pool from another large local company and the products do not even come close to comparing. We have had no maintenance issues what-so-ever with this fiberglass pool. The system works perfect and we have had crystal clear water all summer. Thanks so much for a wonderful job!
The Mann Family
Elmhurst, IL
Leisure Pools – Roman 23 (Australian Blue) ______________________________________________________________________________
Spring of 2004
We recommend Signature Pools & Spas for their quality work and the excellent customer service department. We built our pool 2 years ago, and being new owners of a pool it has been very important have had the support and prompt response to questions/problems we have encountered. Todd Emmerson did an excellent job in designing our pool and helped us out throughout the entire process, and Tom McNelis made that design possible. They created a perfect setting for family and friend gatherings. What we liked about this company that no other company offered us, was the ability to look at pools built by their company and also being able to get an idea from other customers on their satisfaction. We open our home to anyone that wants to see the quality of work that Signature Pools can create for you. You will be pleased with the results. We as customers have no regrets, we have a resort in our own backyard.
Mario and Maggie Garcia
Cary, IL
CPC – Nantucket ______________________________________________________________________________
Spring of 2004
You and your team make owning a pool so easy. We are able to reach you with questions; your responsiveness is second to none. The fiberglass pool allows us so much time to enjoy our investment. There is truly very little maintenance; we pretty much just open the cover each day and enjoy! No scrubbing, no cracking, no adding lots of chemicals, no liners to worry about if the children have toys in the pool. Your recommendation of the automatic cover has really paid off. Not only do we have complete peace of mind that our pool has a top of the line safety feature, but we have very few leaves and other debris in the pool. It also saves on water evaporation. Please feel free to have any or your prospective pool owners call us to discuss the many benefits of owning a fiberglass pool or even have them stop by to see for themselves. It is just beautiful! Thank you for all of your hard work and dedication to your clients.
Jim and Joe’l Vallort
Batavia, IL
CPC – Lexington ______________________________________________________________________________
Spring of 2004
This letter is both a thank you and a recommendation for Todd Emmerson and Tom McNelis of Signature Pools & Spas, Inc. Our decision as to what type of pool to install was at the beginning a frustrating and confusing decision. However, with Todd’s knowledge and experience, the choice to install a fiberglass pool and use Signature Pool’s has made us (and all of our friends) quite happy. Other company’s either had unreasonable payment terms or lacked responsiveness. Additionally, having Todd and his associates handle the permit process was a great stress reliever. We were very satisfied with the installation and construction of our pool and were amazed at how Tom and his crew maneuvered the equipment and pool through the existing landscape and narrow work area caused by easements on our property.
The Toschaks
Aurora, IL
Blue Hawaiian – Sea Shore ______________________________________________________________________________
Fall of 2003
We are new fiberglass pool owners as of spring of 2003. We had a good experience in the installation of our pool as well as the maintenance of this pool. We would highly recommend Signature Pools for either the installation or the maintenance of their product. Tom was very informative and patient at every moment of this new and wonderful experience. We would highly recommend Signature Pools to anyone.
Lou and Felicia Miceli
Medinah, IL
CPC – Apollo ______________________________________________________________________________
Fall of 2003
Todd worked closely with my wife and I to provide a realistic layout and plan for the placement and installation of our pool. He also worked with our landscaper and sprinkler system provider to help coordinate the project. He came across to us as being not only knowledgeable regarding his business, but also honest in his appraisal. We met Tom McNelis during the installation, which was not an easy one. The reason is that our lot, while large, has many trees and we wanted the pool placed directly behind our residence to afford both safety and privacy. This entailed maneuvering a 20,000 gallon fiberglass pool around trees and into the back of the house without damage to our house, our neighbor’s house, or to the pool itself – not a small task. Tom personally supervised the operation, which resulted in a perfectly placed pool. People make a business successful, and with the experience and work ethic that Tom and Todd have, Signature Pools should be a great success. I highly recommend them.
Roger D. Harmon
Bartlett, IL
CPC – Nantucket
______________________________________________________________________________
I was pleased to learn you had started your own company. During the construction of my pool things always seemed to go a lot smoother when you were on site. Given the limited space available your professional handling of the heavy equipment was reassuring. You were always very professional, knowledgeable and courteous and I’m sure your new customers will feel the same way. I look forward to working with you for many summers to come.
Carey Orr
Chicago, IL
Aloha – Montego ______________________________________________________________________________
We just wanted to write this letter to let you know we have been very happy with our fiberglass pool. It is practically maintenance free. We have worked with Tom over the last 2 years and he has always been helpful. We feel confindet in the service he provides and are happy to know we can continue to call him for any service. All of the people we have dealt with have been very trustworthy and we would feel comfortable recommending Signature Pools & Spas to our friends.
Don and Rhonda Davis
Yorkville, IL
CPC – Sierra ______________________________________________________________________________
If you are looking for a reliable, experienced company to install and provide service to your swimming pool, you can’t do better then Signature Pools & Spas. My pool has never looked better, and we are looking forward to the upcoming season thanks to the professionals at Signature Pools.
Jerry Grossi
Wauconda, IL
CPC – Athens ______________________________________________________________________________
I am writing this letter in praise of Todd Emmerson and Tom McNelis. Their knowledge about the pool business, dedication, and good natured personalities are truly appreciated. This coming season is our third and we have never been let down or disappointed. Our outlook for this year remains the same. These guys know the business, their timeliness is well kept and thoroughness is extreme. Good luck to Signature Pools! Keep the McCue family on your long list of satisfied customers as we enjoy your outstanding services.
The McCue Family
Bristol, IL
CPC – Capri ______________________________________________________________________________
Todd Emmerson was very knowledgeable and patient during the sales process. We had quite a bit to learn and changed our mind on several options during the ordering process. Not only was Todd very professional in his responses, but he executed every change with the necessary paperwork to get the end result that we requested. The craftsmanship of Tom McNelis was obvious from the beginning. The pool was placed on time and the quality of workmanship is outstanding. Tom definitely cared about the end result and it shows. TheThe questions I usually ask myself after making a purchase is if I would do it again. Without hesitation the answer is yes. The quality of the pool is outstanding and we are sure we will enjoy it for as long as we live at our home.
Brad and Janice Gholson
Yorkville, IL
CPC – Sierra ______________________________________________________________________________
We researched the different types of pools available in the Chicago area (concrete, vinyl liner, and fiberglass) and came to the conclusion that fiberglass was the way to go. We also received cost estimates from different companies and were surprised as to what was included in the total cost and what were “extras” in the budget. Todd made an excellent proposal that took into consideration our needs for the pool, our budget, and really didn’t try to sell us anything that wasn’t necessary. This made it extremely easy when we looked into financing the project. Once the contract was signed, the project started on time. It was very well coordinated by Tom, who led the construction team of excavators, electricians, concrete finishers, and other tradesman to do a remarkable job with little or no intrusion on our lives. Once the project was completed the landscaping was put back to normal and it looked as if the pool had always been there.
Peg and Bill Pieczynski
Wheaton, IL
CPC – Shenandoah ______________________________________________________________________________
Todd was very knowledgeable about his product, as well as other products out there. He helped design a system to meet our needs. He was up front about everything, and worked well within our budget. Tom was by far, the most knowledgeable, honest, and hardworking person we dealt with when building our pool. He knows so much about our system, and is always only a phone call away when questions come up (where were many). He never hesitated to stop by and help us if we needed him, or walk us through it over the phone. Tom and his staff are indispensable! A fiberglass pool was one of the best decisions we’ve ever made. Our pool is low maintenance, never gets slimy, is not rough on the bottom, and is so easy to take care of. Having a fiberglass pool is truly like being on vacation all summer long in our own backyard!
Valerie and Dave Farkas
Geneva, IL
CPC – Capri ______________________________________________________________________________
It is our pleasure to highly recommend Signature Pools & Spas. Although our pool was originally designed by another company, Tom McNelis was instrumental in the design and construction and has, since completion in June of 2002, been our “go-to-guy” with questions and maintenance. Feel free to contact us if you are considering using Signature Pools & Spas.
Ingrid Sikich
Aurora, IL
CPC – Key Largo ______________________________________________________________________________
Thanks for all the help last year. After dealing with our old concrete pool for five years this new fiberglass pool is a dream so far. Our chemicals and heating bills were greatly reduced last season as you had told us they would. The new pool is basically self-maintained. I was surprised at how well it cleans itself with the newly designed circulation returns. Our maintenance hours time between the heater, cleanings, and chlorine have been cut from 3-4 hours per week to about 90 minutes total. To say the least we are very pleased so far with the product. Working with you on the installation process was very easy also.
Tim Weimer
Wheaton, IL
CPC – Key Largo ______________________________________________________________________________
I wanted to take a moment to let you and Tom know how happy we were with the work and effort you and the team at Signature Pools put into serving us last year. The quality of the work you produced exceeded all of our expectations. On top of that, your courteous and prompt attention to our ongoing needs helped make our pool season extremely enjoyable. We look forward to Signature Pools opening our pool later this month and being there for us should we ever need your assistance throughout the upcoming pool season. Thank you again!
Paul J. Sheedy
Deer Park, IL
CPC – Sierra ______________________________________________________________________________
We have known Todd Emmerson and Tom McNelis since we decided to have a fiberglass pool installed. Todd helped us with the design of the pool and Tom built and oversaw the construction. We were very satisfied with their professional attitude and impressed with the personal consideration we experienced during the construction of our pool and the upkeep ever since. Todd and Tom promptly return calls and provide service when it is needed almost immediately, which is unheard of with most pool companies. After dealing with the cracks and constant repair of an in ground concrete pool for 18 years, we are extremely happy with our maintenance free fiberglass pool. We are looking forward to enjoying our fourth summer at our pool.
Ernie and Kate DiBenedetto
Hinsdale, IL
Viking – Carmel