The team at Signature Pools takes great pride in each and every swimming pool we build. Our goal is to provide our clients with the best pool building experience available! It is a great honor for us to receive letters of recommendation from so many of our past clients and we’d love to share them with you.
It is without hesitations that I recommend Signature Pools and Spas. From the first phone call with Todd throughout the entire process, there was always someone available to answer questions and help us through the planning building stages of our pool.
Todd was really easy to work with, easy to talk to and relate to, and never made us feel crazy – even when we decided the pool needed to be longer after the initial measurements were mapped out in our backyard. The composites he developed really helped us to imagine what the pool would look like in our yard as well.
Tom and the crew also did a fantastic job with installation. Since I work from home, the kids and I were able to watch the entire process and it truly was amazing. From the day they started digging until we were in the pool was less than a week! Of course, all of the landscaping wasn’t even close to finished, but we were swimming. It was an amazing process to witness and it is obvious that Tom and his team are experts!
Erich has also been great to work with and is great at answering random questions. Erich helped us get everything setup and running properly by teaching us how to program all of the features, regulate the chemicals, etc. It is wonderful that he is always just a text away if there is something we aren’t sure about.
Overall, we were very pleased with our experience working with Signature Pools and Spas. Everyone is incredibly friendly and easy to work with and we absolutely love our pool! All three of our children are competitive swimmers and made such great progress having a pool in their backyard this summer. We love it!
Thank You, Signature Pools!
Mike and Jamie Weitl
Leisure Pools – Reflection 33 (Crystal Blue)
It is my pleasure to recommend Signature Pools and Spas as a qualified installer of fiberglass pools. Our pool was installed in the spring of 2015. From the sales process to final installation we found Signature Pools to be very professional, easy to work with, and courteous throughout.
Our research into a backyard pool led us to choosing a fiberglass pool, and we couldn’t be happier with our choice. Signature Pools did a fantastic and timely installation, and followed through with getting us comfortable with maintaining the fiberglass pool we selected. Signature Pool representatives have been responsive to our needs through the season and have been helpful with questions that we’ve had. They also recommended a great landscaper and fence contractor to make our yard restoration seamless.
We found Signature Pools to offer a great product at a fair price. We highly recommend their services.
Leisure Pools – Riviera 30 (Crystal Blue)
My husband and I highly recommend Signature Pools & Spas. We had our pool installed around 4th of July of this year. All the people involved in the pool building process from sales, install to maintenance are highly professional. We chose a fiberglass pool after speaking with many different pool owners about their choice. We could not be happier with the fiberglass choice and choice of a saltwater sanitization system. It is easy to maintain, smooth water and a beautiful color. The Signature sales person, Todd Emmerson was wonderful to work with. He is knowledgeable and helpful. He walked us through the sales process and was available to answer questions and provide references. The installation went fairly quickly. We had a little hiccup with the pool cover not being quite the right size, but Signature Pools took care of that problem ASAP. They got a new one quickly and returned to finish the job timely. My biggest praise goes out to Erich Alstott, the maintenance expert. He goes above and beyond. He is responsive, knowledgeable and patient. He will always answer questions. He guides you through the maintenance requirements and helps you learn. He will trouble shoot anytime needed. We are so happy we went with Signature Pools and feel we made and informed (and correct) decision. The pool is great!
Michelle and Peter Kane
Leisure Pools – 40’ x 16’ Rectangle (Sapphire Blue)
We just wanted to express how pleased we are with your team, product and the results of our pool project. As you know our project had a “few” variables but your team really made it an easier and enjoyable project. Working with Todd Emmerson, choosing the right pool, options and layout got us off to the right start, if we would have made a bad decision at this point we would have had to live with it. Todd was very good at timely follow up and good insight on ideas and options.
The pool itself is awesome and we have had many compliments from our guests. Your team did a great job on installation you may remember the day the pool arrived so did the Polar Vortex! We appreciate you working with us to accommodate all the changes we made. Your input and expertise regarding some of the mechanical changes have worked out well.
After install and the pool was swim ready we appreciate all the patience Erich Alstott had with us regarding equipment functions, use, chemicals etc. He also made up a nice “cheat sheet” so we did not have to read all the manuals. He, like Todd, also made the process easier and he spend a lot of time coming over and helping us out and also getting back to us promptly.
Tom I am a business man too and work with a lot of companies and really appreciate when a company lives up to its promises. You have a great team A+! I would highly recommend your company. Thanks again.
Mark and Kathy Hopkinson
Thursday Pools – Cathedral (California)
When we decided to install a pool, I did extensive research on the different types of pools. Since we have two large dogs that we knew would want to swim, we were confident that a fiberglass pool was the right choice for our family. We did not want to have the worry of tearing the pool liner. The pricing was pretty comparable, but with a fiberglass pool, we didn’t have to worry about spending thousands of dollars to replace the liner down the road.
Todd was a fantastic sales person throughout the process. He was a wealth of information and provided many options and upgrades without pressuring us, such as robotic vacuums, lighting, waterfalls and bubblers. The pool size, shape and depth selection was abundant. Todd also provided an unbelievable animation video of our yard and home with the proposed pool – it was so helpful to be able to visualize everything to scale and see how truly awesome the project would be when finished and landscaped.
The installation process was professional and fast. Tom was very knowledgeable in the concrete necessary for our elevated deck and waterfall. The crew also accommodated our last minute changes and upgrades, which made the project even better than we had hoped. Erich has been by several times to fine tune small things and answer our questions regarding chemicals and maintenance.
We could not be happier with our decision to use Signature Pools to install our fiberglass pool. The work and follow up has been outstanding. Erich has been extremely responsive to any questions we have had. The maintenance and upkeep has been so minimal and easy that we still can’t believe it. The custom waterfall feature makes the pool beautiful to enjoy even when we aren’t swimming. We love the phone app that allows us to control the water features and temperature from wherever we are. Overall, it has been the absolute best possible experience and we would highly recommend Signature Pools to anyone we know.
Craig and Sheri Brown
Trilogy Pools – Hydrus (Monaco)
Our pool was installed at the end of the summer of 2015. We never owned a pool before so choosing the right company was imperative. To keep this referral short and to the point, Tom and his staff are pool gurus. They completed the job in a timely manner, and ensured we were pleased before they finished. If you’re considering an in-ground fiberglass pool in the Chicagoland area, look no further than Signature Pools!
Joe and Wendy Fleischauer
Thursday Pools – Cathedral (California)
I’m writing this letter to complement Signature Pools on the fiberglass pool that we purchased in 2015. We initially started a process to purchase a vinyl lined pool but the more we learned about the material the more skeptical we became. We were concerned about the wear and tear on the liner, especially with our yard being in full sun. We were also concerned about the eventual maintenance cost of having to replace the liner.
Since we’ve had the pool installed we’ve had multiple compliments on how it looks, but more importantly, just about everyone that has used it has commented on how comfortable the material is to stand and move around on. The fiberglass is very smooth but is also not too slippery or “slimy”. After a full summer of use the pool looks just like the day it was installed, with no visible sun damage.
I would also like to mention that the service that we’ve received from Signature Pools has been absolutely first rate. Todd did a fantastic job during the sales process and listened to our every request. He was able to transform our vision for our back yard into reality. The installation crew was respectful and our neighbors commented on the professionalism with which the job was carried out. Erich has been a wonderful resource as well. He provided all the necessary training on the pool equipment and left us with copious instructions and information that has made maintaining the pool much simpler.
Thank you again for the great work! I would recommend Signature Pools to anyone planning to install a pool.
Michail and Tanya Gomberg
Trilogy Pools – Gemini (Vega)
To Whom It May Concern:
My wife and I had been contemplating putting in a pool for several years. We ended up waiting until our two children were old enough where we felt comfortable that they would be able to swim on their own. Once we had made the decision to really start looking into pool contractors, I just happened to drive by a house where the Signature Pools crew were hard at work finishing up an install in the middle of the Summer. Just by looking at the job site, I could tell the company did top quality work.
Later that evening, around 8:00pm, I looked up Signature Pool’s contact information and decided to call, thinking I would just leave a message and get a call back the following day. However, Todd Emmerson answered the phone and spent the next 45 minutes asking questions about our family, our backyard space, and our ideal features for a backyard pool. He really took the time to get to know us so he could better design our oasis at home. Only a few days after our phone conversation, Todd came out to meet with the entire family and was armed with a plethora of pictures, product documentation, and ideas not only for the fiberglass pool, but also for landscaping, hardscaping, lighting, and more. He really did have all the bases covered. I would describe our typical decision process as slow and methodical, and Todd showed the utmost patience as we took our time over through Fall, then Spring, and then Summer to make our final decisions. I couldn’t even tell you how many times Todd made changes to the CAD drawing, just so we could bat around a new idea or see how something different may have looked together.
When the following Fall rolled around and it was time for the installation, we couldn’t have been more surprised at how quickly and efficiently Tom and his crew were able to complete the process. At the end of day 1, the ground was excavated, the pool shell laid down, backfilled, and halfway full of water. I’m not sure whether it was my wife’s cinnamon blueberry muffins or standard procedure, but Tom also took all the time we needed to answer questions about layout, spacing of lights, where certain controls would be located, where water and gas lines would be run, and so on. Tom and the crew were never hesitant to ask for our input throughout the process, which really made us feel involved and was quite nice when you’re making that large of an investment. All in all, I couldn’t have asked for a better experience when it came to the pool installation process.
The following April, the crew came back out just to make sure everything was running smoothly, helped to teach me the control panel so I could understand how to program the automation features, and get a jump start on balancing chemicals and showing me what to do for general maintenance. Erich saved me a ton of Google time with a booklet of best practices and commonly asked questions and answers. Based on their knowledge transfer, I was able to keep a crystal clear pool all summer long and was surprised at how few times I had to add chemicals, when doing it the proper way. Erich was also always very responsive through the entire Summer when we would have a question that already hadn’t been answered, which was also nice to not feel like we were ever on our own to find an answer.
All in all, going with Signature Pools for the design and installation of our backyard paradise was definitely one of our better decisions. I don’t think we could have come across a contractor that was easier to work with, more experienced in all aspects of the process, or cared as much as we did about the final result. I’m sure Signature Pools would do just as great a job for you as they did for us.
Mark and Amanda Roe
Leisure Pools – Riviera 30 (Crystal Blue)